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About Dubai Municipality Department

Official Dubai Municipality Services — Fast, Accurate, and Fully Compliant with Local Regulations

Dubai Municipality is the official authority regulating construction, housing fees, and property-related documentation across the emirate. It oversees the issuance of municipal certificates, adjustment of residential charges, and correction of government-imposed fees.

Individuals and businesses must interact with Dubai Municipality to request official documents such as To Whom It May Concern certificates, pay housing-related charges, or rectify discrepancies in municipal billing. These procedures are mandatory for compliance with Dubai’s planning, housing, and public finance regulations.

You can access essential Dubai Municipality services through EGSH, an authorised government service centre, without delays or administrative complications. Our specialists handle the whole documentation process, ensuring your requests are submitted accurately, approved promptly, and fully compliant with Dubai Municipality requirements.

Official Dubai Municipality Services — Fast, Accurate, and Fully Compliant with Local Regulations

Dubai Municipality Services

To Whom It May Concern Certificate
Obtain your To Whom It May Concern certificate in Dubai in just 10 minutes with EGSH.
Adjust Housing Fees
Correct your Dubai Municipality housing fee in compliance with regulations.
Correct Municipal Charges
Request correction of incorrectly calculated fees for properties or facilities.
Pay Dubai Municipality Fees
Settle official municipality charges for properties, businesses, and services.

Visit EGSH for VIP Service Without Queues

You can stop by EGSH during working hours without an appointment or book your visit at a time that suits you best.

Address
Art of Living Mall, Al Barsha 2, Dubai

Operating hours
Monday — Saturday: 9:00 am — 5:00 pm
Sunday: Closed

Seamless Services in Just 4 Steps

01

Book Your Appointment

Schedule your visit online or by phone at your preferred time.

02

Submit Your Request

Bring your documents — we’ll handle the whole application process.

03

Pay Official Fees

All Dubai Municipality charges are processed securely on-site.

04

Receive Your Documents

Get your approved certificates or confirmations during your visit.

Why EGSH?

EGSH makes all public services available in one place—fast, transparent, and compliant. We deliver convenience, personalised support, and priority processing for every client, focusing on innovation and sustainability.

Our Mission

To simplify life in Dubai by providing secure, seamless access to all government and real estate services from a single centre.

Our Vision

To set the benchmark for integrated government solutions, delivering efficiency and exceptional client care across the UAE.

Our Values

Transparency, efficiency, innovation, and complete client satisfaction.

What types of certificates does Dubai Municipality issue?

Dubai Municipality issues a wide range of official certificates and permits, including: — Dubai Municipality certificates include To Whom It May Concern certificates, health certificates for consumer and veterinary products, food export certificates, and free sale certificates. — Technical and compliance certificates, including certificates of conformity, calibration, accessibility compliance, and supplier registration. — Professional accreditation certificates for engineers, surveyors, and pest control operators. — Dubai Municipality permits and NOCs for building works, coastal construction, alterations to leased properties, and other regulated activities. All certificates are legally recognised and may be required for trade licensing, construction, export, or official applications in Dubai. EGSH assists with the application and submission process, ensuring your Dubai Municipality certificates and permits are prepared correctly and issued without delay.

When do I need Dubai Municipality approvals?

You may need Dubai Municipality approval in many cases involving construction, public health, environmental compliance, or commercial activity. Common scenarios include: — Obtaining a DM approval for new building permits, construction site preparation, or interior modifications — Securing an approval certificate for swimming pool drawings, food establishment layouts, or irrigation systems — Applying for approval to install signboards, organise events in historical areas, or transport food consignments — Receiving approvals to divert sewer lines, relocate waste containers, or connect to public utilities — Requesting exceptional approvals for non-standard construction projects or design concepts Each case requires supporting documentation, accurate application, and strict compliance with Dubai Municipality regulations. EGSH helps you identify which type of Dubai Municipality approval applies to your case, prepares the necessary documents, and ensures your application is processed correctly and on time.

What is the Dubai Municipality approval process?

The Dubai Municipality approval process typically includes four key steps: — Apply with all required documents — Review and verification of documents by Dubai Municipality — Payment of applicable government fees — Issuance of the approval certificate EGSH manages the entire process on your behalf — from document preparation to final approval — ensuring accuracy, compliance, and fast results.

What is the procedure for adjusting the Dubai Municipality housing fee?

Residents can apply to amend the Dubai Municipality housing charges if the fee does not match the rental value stated in their tenancy contract or the estimated value set by the Real Estate Regulatory Agency (RERA). The housing fee is calculated at 5% of: — The contract rental value for tenants. — The estimated market value for owners is based on RERA’s real estate index. Residents must submit an official application to Dubai Municipality to request an adjustment. Tenants in the DIFC area must provide a copy of their tenancy contract. The application is usually processed within three working days. EGSH assists with preparing and submitting your housing fee adjustment request, ensuring full compliance with municipal regulations and fast processing.

How can I submit a Dubai Municipality application?

You can submit a Dubai Municipality application through several official channels: — The Dubai Municipality website — The Dubai Now app (available on Google Play and App Store) — The Dubai Municipality Happiness Vehicle, which serves different areas of the city While Dubai Municipality online services offer convenience, many procedures require accurate preparation of supporting documents, including tenancy contracts, ownership records, and identification. Mistakes or incomplete submissions may lead to delays or rejections. EGSH provides expert support to help you accurately prepare the correct documentation and submit your application, ensuring faster processing and full compliance with Dubai Municipality requirements.

What is the Dubai Building Permit System, and how can I use it?

The Dubai Building Permit System is an online platform developed by Dubai Municipality to manage and streamline the process of issuing construction permits in the emirate. It allows licensed consultants and contractors to submit building plans, request approvals, and track application status digitally. To use the system, you must meet all relevant Dubai Municipality building permit requirements, including approved engineering drawings, land ownership documents, and clearances from other authorities such as DEWA and Civil Defence. Applications are submitted through the DM Portal Dubai, where all documents are reviewed and approved electronically. EGSH provides full support for navigating the Dubai Building Permit System—from preparing your documents to coordinating approvals, ensuring your project is compliant, and submitting your application correctly and on time.

Still have any questions?

Dubai Municipality Support Made Easy

Fast, Compliant Service Through One Trusted Centre

Government-Authorised Processing

Official Dubai Municipality services through a licensed service centre.

Fast, Accurate Submissions

All applications are reviewed and submitted with full legal compliance.

End-to-End Document Support

We prepare, verify, and track all Dubai Municipality documents for you.

Single-Window Convenience

No need to visit multiple offices — all services handled in one place.

What Our Clients Say About Us

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Hello, My Name is Kelvin it was my first time to hear EGSH Emirates Govt from my sponsor. I was assisted By Mrs Maria Claudia Garcia the experience was amazing from the beginning to the End she has been supporting and guiding me through all the process. I am grateful to her and the entire team for the help. I trust and believe EGSH is a place to recommend to family members and friends.

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A very hassle free experience from EGSH. Special mention of Ms.Zara who was most helpfull. Her quick response to queries and swift action are much appeciated.

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We had the pleasure of being assisted by the lovely Ms Maria and Ms Randa. They were clear concise and super professional throughout our whole process of renewing our Ejari and business licence. Maria provided continued support while we were waiting for our business Ejari to come through and made it a simple seamless process. I can’t thank these lovely ladies enough. We saved so much money going direct and it was refreshing knowing we are not over paying going through a PRO or typing service company that add so many fees. I saved over 6000aed just for reference. Thank you to EGSH staff. Especially Maria & Randa 🙏

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EGSH in art of living is the best Hub center for every thing that you want in dubai Specially Ms.ZARA MOSHIRI is the advisor and assistance and she is beside you in every step Thank you Ms.ZARA MOSHIRI and EGSH

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I recently visited this institution had an exceptional experience! Ms. Maria Claudia took the time to understand my needs and preferences. I really appreciate her support and services.

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Good morning, I needed to apply for the Golden Visa and went to this EGSH Emirates office. I was very impressed by their facilities and the peaceful atmosphere. We were fortunate to be assisted by María Claudia García, who provided exceptional service. She advised and helped us every step of the way, guiding us through the entire process until we obtained the Golden Visa. Honestly, people with this level of professionalism and personal touch make one feel more at ease and integrated into this country. Thank you!

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I would like to express my appreciation to Ray from EGSH for his outstanding assistance in handling the transfer of our property at Rove Hotel. He was very helpful, accommodating, and patient throughout the entire process, from addressing transaction concerns and verifying documents to the actual property transfer and ensuring the new owner received the title deed…

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I worked with Amir and Zara, they took care of everything, I only had to send the mandatory information. In a very short time, everything was completed. I was amazed, considering how difficult it had seemed before. Not to mention, the fees were the same or even lower than those of the other companies I mentioned. For me, it was a 10/10 experience, the quickest and smoothest process someone could have in this journey. Strongly recommend them.

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Zara assisted me with my Ejari registration, and she was absolutely amazing. She demonstrated exceptional professionalism, efficiency, and delivered everything promptly. Truly a pleasure to work with!

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THE BEST!!! Zara you are as always star

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Thanks to EGSH and to Zara for Excellent service — professional, attentive, and truly pleasant experience. Highly recommended!

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Had an amazing service for the transfer of property there, specially Rachel Rahmat she was very helpfull throughout the process, looking forward to work more.

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Visited for the first time for a property transfer and had an amazing experience with Jessieca! She was professional, helpful, and made the entire process smooth and stress-free. Highly recommended for all government services excellent customer service!

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Personally, I find this the best centre in Dubai. They always go the extra mile. Especially Maria Garcia has help out so much in such an efficient way! Thank you!

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Went there for ejari cancellation. Excellent place. Staff was so cooperative. Ms Maria and Ms Fatima assist me and it was a fast process.

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This is probably the best government service hub in Dubai. You come in, asked to be seated, and the staff will come to you instead of standing on the reception and on queue. They will offer you tea and water are available at each table. Really embodies the Emirati hospitality and what seamstresses Dubai is known for.

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I was here the morning of this post. The concierge like service with a contact person arranging for you all the difeerent interactions is making the interactuon as smooth as possible. A truly delightful experience and a true commitment to service excellence, thank you for the great experience and for the initiative to present government interactions in this way!

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Outstanding service — fast, friendly, and highly professional. Thank you very much!

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I’ve been here for the first time and I can say that this organization definitely worth to come here and make all proceeds with their help! We were changing the owner and such difficult process was really easy for us with your help and most of the time it was done online. So I’m very grateful to Mrs Zara and her support during all the process❤️

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I had an excellent experience with Natalia Baiamonte from EGSH while getting Ejari certificate. From the very beginning, she was professional, attentive, and extremely helpful. Natalia guided me through the process clearly, answered all my questions with patience, and made task feel simple and stress-free. Highly recommend Natalia for her outstanding customer service and dedication!

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We had great experience with Amal She is so helpful and awesome She stayed with us over her duty today just to finish her work Thanks Amal

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I had a really good experience with EGSH (Emirates Government Services Hub). Everything went smoothly and the team was super helpful. Special thanks to Zara and Amal. they were so supportive and kind throughout the process. Really appreciate it!

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I had a great experience with this office. They handle everything related to company setup, residency, Golden Visa, DLD, and more. The office is very clean, modern, and welcoming, and the staff are extremely professional and polite. A special thank to Ms. Zara for her kindness and guidance throughout the process so smoothly and professionally, and to Ms. Amal for managing the administrative registration.

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Zara is the best always attentive to every requests and helping with a solving problems without delay thank you Zara❤️🌸 …

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Absolutely stunning office, i am awestruck. No one can beat Dubai for the kind of hospitality you get in a government office… Its mind-blowing 😍 i wish i could give a 10 star rating (double) on 5 🤩

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I had a great experience with EGHS. I was assisted by Sarah Almeida and she delivered an amazing service. Very attentive, promptly responded my messages and guided me throughout the process. It was all very smooth and done very quickly. I highly recommend and I’ll definitely use their services again.

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I received really attentive and fast service from Sarah, got all the documents even earlier than promised. Thank you! 😁

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One of the best people to work with. These guys are really smart and professional. Thanks to Ms Zara

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Zara helped me with my services and the process was very easy and she was very helpful