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Dubai Municipality Department

To Whom It May Concern, Certificate
An authorised certificate issued for general official or administrative purposes.
Request To Whom It May Concern Certificate
Obtain official DM certificates confirming property or land status.
Correct Municipal Charges
Request correction of incorrectly calculated fees for properties or facilities.
Adjust Housing Fees
Apply to modify the housing fee based on the rental contract or property value.
Pay Dubai Municipality Fees
Settle official municipality charges for properties, businesses, and services.

About Dubai Municipality Department

Official Dubai Municipality Services — Fast, Accurate, and Fully Compliant with Local Regulations

Dubai Municipality is the official authority regulating construction, housing fees, and property-related documentation across the emirate. It oversees the issuance of municipal certificates, adjustment of residential charges, and correction of government-imposed fees. Individuals and businesses must interact with Dubai Municipality to request official documents such as To Whom It May Concern certificates, pay housing-related charges, or rectify discrepancies in municipal billing. These procedures are mandatory for compliance with Dubai’s planning, housing, and public finance regulations. You can access essential Dubai Municipality services through EGSH — an authorised government services centre — without delays or administrative confusion. Our specialists handle the whole documentation process, ensuring your requests are submitted accurately, approved promptly, and fully compliant with Dubai Municipality requirements.

What types of certificates does Dubai Municipality issue?

Dubai Municipality issues a wide range of official certificates and permits, including: — Dubai Municipality certificates include To Whom It May Concern certificates, health certificates for consumer and veterinary products, food export certificates, and free sale certificates. — Technical and compliance certificates, including certificates of conformity, calibration, accessibility compliance, and supplier registration. — Professional accreditation certificates for engineers, surveyors, and pest control operators. — Dubai Municipality permits and NOCs for building works, coastal construction, alterations to leased properties, and other regulated activities. All certificates are legally recognised and may be required for trade licensing, construction, export, or official applications in Dubai. EGSH assists with the application and submission process, ensuring your Dubai Municipality certificates and permits are prepared correctly and issued without delay.

When do I need Dubai Municipality approvals?

You may need Dubai Municipality approval in many cases involving construction, public health, environmental compliance, or commercial activity. Common scenarios include: — Obtaining a DM approval for new building permits, construction site preparation, or interior modifications — Securing an approval certificate for swimming pool drawings, food establishment layouts, or irrigation systems — Applying for approval to install signboards, organise events in historical areas, or transport food consignments — Receiving approvals to divert sewer lines, relocate waste containers, or connect to public utilities — Requesting exceptional approvals for non-standard construction projects or design concepts Each case requires supporting documentation, accurate application, and strict compliance with Dubai Municipality regulations. EGSH helps you identify which type of Dubai Municipality approval applies to your case, prepares the necessary documents, and ensures your application is processed correctly and on time.

What is the Dubai Municipality approval process?

The Dubai Municipality approval process typically includes four key steps: — Apply with all required documents — Review and verification of documents by Dubai Municipality — Payment of applicable government fees — Issuance of the approval certificate EGSH manages the entire process on your behalf — from document preparation to final approval — ensuring accuracy, compliance, and fast results.

What is the procedure for adjusting the Dubai Municipality housing fee?

Residents can apply to amend the Dubai Municipality housing charges if the fee does not match the rental value stated in their tenancy contract or the estimated value set by the Real Estate Regulatory Agency (RERA). The housing fee is calculated at 5% of: — The contract rental value for tenants. — The estimated market value for owners is based on RERA’s real estate index. Residents must submit an official application to Dubai Municipality to request an adjustment. Tenants in the DIFC area must provide a copy of their tenancy contract. The application is usually processed within three working days. EGSH assists with preparing and submitting your housing fee adjustment request, ensuring full compliance with municipal regulations and fast processing.

How can I submit a Dubai Municipality application?

You can submit a Dubai Municipality application through several official channels: — The Dubai Municipality website — The Dubai Now app (available on Google Play and App Store) — The Dubai Municipality Happiness Vehicle, which serves different areas of the city While Dubai Municipality online services offer convenience, many procedures require accurate preparation of supporting documents, including tenancy contracts, ownership records, and identification. Mistakes or incomplete submissions may lead to delays or rejections. EGSH provides expert support to help you accurately prepare the correct documentation and submit your application, ensuring faster processing and full compliance with Dubai Municipality requirements.

What is the Dubai Building Permit System, and how can I use it?

The Dubai Building Permit System is an online platform developed by Dubai Municipality to manage and streamline the process of issuing construction permits in the emirate. It allows licensed consultants and contractors to submit building plans, request approvals, and track application status digitally. To use the system, you must meet all relevant Dubai Municipality building permit requirements, including approved engineering drawings, land ownership documents, and clearances from other authorities such as DEWA and Civil Defence. Applications are submitted through the DM Portal Dubai, where all documents are reviewed and approved electronically. EGSH provides full support for navigating the Dubai Building Permit System—from preparing your documents to coordinating approvals, ensuring your project is compliant, and submitting your application correctly and on time.

Government-Authorised Processing

Official Dubai Municipality services through a licensed service centre.

Fast, Accurate Submissions

All applications are reviewed and submitted with full legal compliance.

End-to-End Document Support

We prepare, verify, and track all Dubai Municipality documents for you.

Single-Window Convenience

No need to visit multiple offices — all services handled in one place.

Seamless Services in Just 4 Steps

01

Book Your Appointment

Schedule your visit online or by phone at your preferred time.

02

Submit Your Request

Bring your documents — we’ll handle the whole application process.

03

Pay Official Fees All Dubai

Municipality charges are processed securely on-site.

04

Receive Your Documents

Get your approved certificates or confirmations during your visit.

Why EGSH?

EGSH makes all public services available in one place—fast, transparent, and compliant. We deliver convenience, personalised support, and priority processing for every client, focusing on innovation and sustainability.

Our Mission

To simplify life in Dubai by providing secure, seamless access to all government and real estate services from a single centre.

Our Vision

To set the benchmark for integrated government solutions, delivering efficiency and exceptional client care across the UAE.

Our Values

Transparency, efficiency, innovation, and complete client satisfaction.