Emirates ID Replacement in Dubai – Lost or Damaged Card

If your Emirates ID is lost, stolen, or missing, you must report the case and apply for a replacement through the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP). The new card will be issued with the same validity as the original. At EGSH, applications are processed directly through ICP systems, ensuring secure handling and timely issuance.

In Dubai, applications can be submitted via the ICP Smart Services portal, the UAE Pass app, and authorised customer happiness centres. The process requires filling in the form, attaching documents such as a passport copy and personal photo, and paying the applicable fees. EGSH manages this process on behalf of clients, minimising errors and providing both urgent (1–2 days) and standard (up to 5 days) replacement options.

Yes. A damaged Emirates ID must be replaced, as it remains invalid for official use. The application is submitted through ICP channels, with the required documents and payment of the replacement fees. The new card will keep the same validity as the damaged one.

Yes, you can apply online via the ICP Smart Services portal or the UAE Pass app. The new card will be issued in the UAE and must be collected in person or by an authorised representative. EGSH assists expatriates abroad by handling the submission through the ICP and arranging issuance for collection upon return.

You should apply immediately after reporting the loss, theft, or damage. Delaying replacement can disrupt access to visa services, banking, and healthcare, and may lead to fines if your documents are not up to date. EGSH helps initiate the replacement process without delay, ensuring uninterrupted legal and residency status.

Not replacing a lost Emirates ID can result in difficulties with essential transactions such as visa renewals, banking, and healthcare access. In addition, administrative fines may apply if the replacement is not submitted on time.

With ICP’s expedited service, urgent replacement is completed within 24–48 hours. EGSH submits and tracks urgent requests directly, ensuring the fastest possible delivery of the new card.

The official replacement fee is AED 300, plus an AED 100 application processing fee. If urgent service is requested, an extra AED 150 applies. EGSH provides clear guidance on all charges and submits applications directly through ICP.

Requirements vary by category: — UAE Citizens: Valid passport and a personal photo. — Expatriate Residents: Valid passport, valid residency visa, and a personal photo. — GCC Nationals: Valid Gulf ID card; applicants under 21 must apply via a parent or guardian. EGSH verifies and submits all documents on behalf of clients.

There is no specific fine for losing the card. However, if an expired ID is not renewed or replaced within 30 days, a late fine of AED 20 per day (up to AED 1,000) applies. EGSH ensures timely replacement to help avoid penalties and service disruptions.

Yes. Applications can be submitted online via the ICP portal or the UAE Pass app. However, mistakes in data entry or missing attachments may result in processing delays. EGSH, as a licensed AMER centre, provides secure online submission on behalf of clients, ensuring compliance with ICP requirements and offering both standard and urgent replacement options.

Standard replacement usually takes up to 5 working days after submission, while urgent replacement is processed within 24–48 hours for an additional fee. Both options result in a card with the same validity as the original. EGSH advises on the best choice and ensures correct processing through ICP systems.