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What Is Emirates ID Replacement

Lost, Damaged, or Missing — Get Your New Emirates ID Quickly

Emirates ID replacement is the official procedure for obtaining a new identification card when the original is lost, stolen, or damaged. The replacement card is issued with the same validity period as the previous one, ensuring uninterrupted legal and residency status in the UAE.

This process is mandatory for UAE citizens, GCC nationals, and expatriate residents who rely on their Emirates ID for daily transactions, banking, healthcare, and visa services. Prompt replacement helps avoid fines, service disruptions, and complications with government entities.

At EGSH, a licensed AMER centre in Dubai, Emirates ID replacement is carried out directly through ICP systems. The service ensures secure processing, compliance with regulations, and timely issuance of a new card, with urgent replacement available within 1–2 days.

Lost, Damaged, or Missing — Get Your New Emirates ID Quickly

How to Replace Your Emirates ID

Straightforward and Fast Procedure for Lost or Damaged Cards

01

Contact EGSH

Visit EGSH to initiate your Emirates ID replacement request.

02

Submit Documents

Provide passport, residency details, and current ID if available.

03

Pay Replacement Fees

Settle official fees securely at the licensed AMER service centre.

04

Collect New Emirates ID

Receive your replacement card within the official ICP timeframe.

Visit EGSH for VIP Service Without Queues

You can stop by EGSH during working hours without an appointment or book your visit at a time that suits you best.

Address
Art of Living Mall, Al Barsha 2, Dubai

Operating hours
Monday — Saturday: 9:00 am — 5:00 pm
Sunday: Closed

Required Documents for Emirates ID Replacement

Essential Papers for Lost or Damaged Card Reissue

Passport

Valid passport copy for identification and verification.

Residency Visa

An active UAE residence permit linked to an Emirates ID card.

Current Emirates ID

Original or damaged card, if available, for replacement.

Personal Photograph

Recent photograph meeting ICP requirements.

About EGSH

Licensed Centre for Emirates ID and Residency Services

EGSH is a government-authorised AMER centre in Dubai, officially licensed to provide Emirates ID replacement and related residency services through ICP systems. All procedures are carried out in compliance with UAE federal regulations.

Clients benefit from accurate processing, secure submission, and fast issuance. EGSH ensures professional handling of documents and offers both urgent and standard services for maximum convenience and reliability.

Licensed Centre for Emirates ID and Residency Services

Why EGSH

EGSH makes all public services available in one place—fast, transparent, and compliant. We deliver convenience, personalised support, and priority processing for every client, focusing on innovation and sustainability.

Our Mission

To simplify life in Dubai by providing secure, seamless access to all government and real estate services from a single centre.

Our Vision

To set the benchmark for integrated government solutions, delivering efficiency and exceptional client care across the UAE.

Our Values

Transparency, efficiency, innovation, and complete client satisfaction.

Related ID & Visa Services

Emirates ID Renewal — 1 Year / 2 Year
Renew your Emirates ID in Dubai for 1 or 2 years in full compliance with ICP.
Visa Status Change
Easily change your visa status in the UAE with EGSH.
Residence Visa Stamping
Get your UAE residence visa stamped or issued digitally through EGSH.
All Services
View all Visa & Immigration Services

What should I do if I lose my Emirates ID?

If your Emirates ID is lost, stolen, or missing, you must report the case and apply for a replacement through the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP). The new card will be issued with the same validity as the original. At EGSH, applications are processed directly through ICP systems, ensuring secure handling and timely issuance.

How do I apply for a lost Emirates ID in Dubai?

In Dubai, applications can be submitted via the ICP Smart Services portal, the UAE Pass app, and authorised customer happiness centres. The process requires filling in the form, attaching documents such as a passport copy and personal photo, and paying the applicable fees. EGSH manages this process on behalf of clients, minimising errors and providing both urgent (1–2 days) and standard (up to 5 days) replacement options.

Can I replace my Emirates ID if it is damaged?

Yes. A damaged Emirates ID must be replaced, as it remains invalid for official use. The application is submitted through ICP channels, with the required documents and payment of the replacement fees. The new card will keep the same validity as the damaged one.

Can I replace a lost Emirates ID if I am outside the UAE?

Yes, you can apply online via the ICP Smart Services portal or the UAE Pass app. The new card will be issued in the UAE and must be collected in person or by an authorised representative. EGSH assists expatriates abroad by handling the submission through the ICP and arranging issuance for collection upon return.

How soon should I apply for an Emirates ID replacement after it is lost?

You should apply immediately after reporting the loss, theft, or damage. Delaying replacement can disrupt access to visa services, banking, and healthcare, and may lead to fines if your documents are not up to date. EGSH helps initiate the replacement process without delay, ensuring uninterrupted legal and residency status.

What happens if I do not replace a lost Emirates ID?

Not replacing a lost Emirates ID can result in difficulties with essential transactions such as visa renewals, banking, and healthcare access. In addition, administrative fines may apply if the replacement is not submitted on time.

How long does urgent Emirates ID replacement take?

With ICP’s expedited service, urgent replacement is completed within 24–48 hours. EGSH submits and tracks urgent requests directly, ensuring the fastest possible delivery of the new card.

What are the fees for replacing a lost Emirates ID?

The official replacement fee is AED 300, plus an AED 100 application processing fee. If urgent service is requested, an extra AED 150 applies. EGSH provides clear guidance on all charges and submits applications directly through ICP.

What documents are required for Emirates ID replacement?

Requirements vary by category: — UAE Citizens: Valid passport and a personal photo. — Expatriate Residents: Valid passport, valid residency visa, and a personal photo. — GCC Nationals: Valid Gulf ID card; applicants under 21 must apply via a parent or guardian. EGSH verifies and submits all documents on behalf of clients.

Is there a fine if my Emirates ID is lost or missing?

There is no specific fine for losing the card. However, if an expired ID is not renewed or replaced within 30 days, a late fine of AED 20 per day (up to AED 1,000) applies. EGSH ensures timely replacement to help avoid penalties and service disruptions.

Can I apply for an Emirates ID replacement online?

Yes. Applications can be submitted online via the ICP portal or the UAE Pass app. However, mistakes in data entry or missing attachments may result in processing delays. EGSH, as a licensed AMER centre, provides secure online submission on behalf of clients, ensuring compliance with ICP requirements and offering both standard and urgent replacement options.

What is the difference between urgent and standard Emirates ID replacement?

Standard replacement usually takes up to 5 working days after submission, while urgent replacement is processed within 24–48 hours for an additional fee. Both options result in a card with the same validity as the original. EGSH advises on the best choice and ensures correct processing through ICP systems.

Still have any questions?

Why Choose EGSH for Emirates ID Replacement

Trusted Partner for Fast and Secure Emirates ID Replacement

Government-Authorised AMER Centre

Licensed by GDRFA to provide official AMER services for visa applications, renewals, and immigration processing in Dubai.

One-Stop Service

All procedures, document submissions, and payments are handled in one place, so there is no need to contact multiple offices.

Confidentiality Guaranteed

All personal data and documents are processed securely and confidentially in accordance with UAE law.

Multilingual Support

Our team speaks several languages, ensuring clear communication for clients of almost all backgrounds.

Personalised Assistance

Each client is assigned a dedicated consultant for individual support throughout the process.

Flexible Appointment Scheduling

Book your visit at a convenient time. Our office is open Monday to Saturday, 9:00 am to 5:00 pm.

What Our Clients Say About Us

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Hello, My Name is Kelvin it was my first time to hear EGSH Emirates Govt from my sponsor. I was assisted By Mrs Maria Claudia Garcia the experience was amazing from the beginning to the End she has been supporting and guiding me through all the process. I am grateful to her and the entire team for the help. I trust and believe EGSH is a place to recommend to family members and friends.

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A very hassle free experience from EGSH. Special mention of Ms.Zara who was most helpfull. Her quick response to queries and swift action are much appeciated.

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We had the pleasure of being assisted by the lovely Ms Maria and Ms Randa. They were clear concise and super professional throughout our whole process of renewing our Ejari and business licence. Maria provided continued support while we were waiting for our business Ejari to come through and made it a simple seamless process. I can’t thank these lovely ladies enough. We saved so much money going direct and it was refreshing knowing we are not over paying going through a PRO or typing service company that add so many fees. I saved over 6000aed just for reference. Thank you to EGSH staff. Especially Maria & Randa 🙏

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EGSH in art of living is the best Hub center for every thing that you want in dubai Specially Ms.ZARA MOSHIRI is the advisor and assistance and she is beside you in every step Thank you Ms.ZARA MOSHIRI and EGSH

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I recently visited this institution had an exceptional experience! Ms. Maria Claudia took the time to understand my needs and preferences. I really appreciate her support and services.

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Good morning, I needed to apply for the Golden Visa and went to this EGSH Emirates office. I was very impressed by their facilities and the peaceful atmosphere. We were fortunate to be assisted by María Claudia García, who provided exceptional service. She advised and helped us every step of the way, guiding us through the entire process until we obtained the Golden Visa. Honestly, people with this level of professionalism and personal touch make one feel more at ease and integrated into this country. Thank you!

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I would like to express my appreciation to Ray from EGSH for his outstanding assistance in handling the transfer of our property at Rove Hotel. He was very helpful, accommodating, and patient throughout the entire process, from addressing transaction concerns and verifying documents to the actual property transfer and ensuring the new owner received the title deed…

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I worked with Amir and Zara, they took care of everything, I only had to send the mandatory information. In a very short time, everything was completed. I was amazed, considering how difficult it had seemed before. Not to mention, the fees were the same or even lower than those of the other companies I mentioned. For me, it was a 10/10 experience, the quickest and smoothest process someone could have in this journey. Strongly recommend them.

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Zara assisted me with my Ejari registration, and she was absolutely amazing. She demonstrated exceptional professionalism, efficiency, and delivered everything promptly. Truly a pleasure to work with!

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THE BEST!!! Zara you are as always star

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Thanks to EGSH and to Zara for Excellent service — professional, attentive, and truly pleasant experience. Highly recommended!

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Had an amazing service for the transfer of property there, specially Rachel Rahmat she was very helpfull throughout the process, looking forward to work more.

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Visited for the first time for a property transfer and had an amazing experience with Jessieca! She was professional, helpful, and made the entire process smooth and stress-free. Highly recommended for all government services excellent customer service!

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Personally, I find this the best centre in Dubai. They always go the extra mile. Especially Maria Garcia has help out so much in such an efficient way! Thank you!

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Went there for ejari cancellation. Excellent place. Staff was so cooperative. Ms Maria and Ms Fatima assist me and it was a fast process.

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This is probably the best government service hub in Dubai. You come in, asked to be seated, and the staff will come to you instead of standing on the reception and on queue. They will offer you tea and water are available at each table. Really embodies the Emirati hospitality and what seamstresses Dubai is known for.

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I was here the morning of this post. The concierge like service with a contact person arranging for you all the difeerent interactions is making the interactuon as smooth as possible. A truly delightful experience and a true commitment to service excellence, thank you for the great experience and for the initiative to present government interactions in this way!

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Outstanding service — fast, friendly, and highly professional. Thank you very much!

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I’ve been here for the first time and I can say that this organization definitely worth to come here and make all proceeds with their help! We were changing the owner and such difficult process was really easy for us with your help and most of the time it was done online. So I’m very grateful to Mrs Zara and her support during all the process❤️

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I had an excellent experience with Natalia Baiamonte from EGSH while getting Ejari certificate. From the very beginning, she was professional, attentive, and extremely helpful. Natalia guided me through the process clearly, answered all my questions with patience, and made task feel simple and stress-free. Highly recommend Natalia for her outstanding customer service and dedication!

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We had great experience with Amal She is so helpful and awesome She stayed with us over her duty today just to finish her work Thanks Amal

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I had a really good experience with EGSH (Emirates Government Services Hub). Everything went smoothly and the team was super helpful. Special thanks to Zara and Amal. they were so supportive and kind throughout the process. Really appreciate it!

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I had a great experience with this office. They handle everything related to company setup, residency, Golden Visa, DLD, and more. The office is very clean, modern, and welcoming, and the staff are extremely professional and polite. A special thank to Ms. Zara for her kindness and guidance throughout the process so smoothly and professionally, and to Ms. Amal for managing the administrative registration.

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Zara is the best always attentive to every requests and helping with a solving problems without delay thank you Zara❤️🌸 …

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Absolutely stunning office, i am awestruck. No one can beat Dubai for the kind of hospitality you get in a government office… Its mind-blowing 😍 i wish i could give a 10 star rating (double) on 5 🤩

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I had a great experience with EGHS. I was assisted by Sarah Almeida and she delivered an amazing service. Very attentive, promptly responded my messages and guided me throughout the process. It was all very smooth and done very quickly. I highly recommend and I’ll definitely use their services again.

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I received really attentive and fast service from Sarah, got all the documents even earlier than promised. Thank you! 😁

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One of the best people to work with. These guys are really smart and professional. Thanks to Ms Zara

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Zara helped me with my services and the process was very easy and she was very helpful