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About Dubai Police Department

Serving Public Safety, Legal Compliance, and Official Documentation in the UAE

The Dubai Police Department is the primary authority responsible for maintaining public security, enforcing laws, and issuing official clearances and reports in the emirate. Residents, visitors, and businesses turn to the Dubai Police for a wide range of services, from paying traffic fines and requesting night work permits to obtaining Police Clearance Certificates, reporting incidents, or verifying criminal status.

EGSH is an authorised service center that facilitates fast, accurate, and legally compliant access to core Dubai Police services. Whether you need assistance with documentation, permits, or official applications, EGSH ensures your request is handled professionally and following UAE regulations.

Serving Public Safety, Legal Compliance, and Official Documentation in the UAE

Dubai Police Department

Request an official certificate confirming the absence of criminal records in Dubai.
From AED 610

Visit EGSH for VIP Service Without Queues

You can stop by EGSH during working hours without an appointment or book your visit at a time that suits you best.

Address
Art of Living Mall, Al Barsha 2, Dubai

Operating hours
Monday–Thursday, Saturday: 9:00 am–3:00 pm
Friday: 9:00 am–12:30 pm
Sunday: Closed

Call +971 4 612 1810WhatsApp

Seamless Services in Just 4 Steps

01

Book Your Appointment

Schedule your visit online or by phone at your preferred time.

02

Visit Our Certified Center

Meet with EGSH specialists to initiate your Dubai Police request.

03

Submit Required Documents

We collect, verify, and prepare all necessary paperwork.

04

Receive Approved Certificate or Permit

Get your Dubai Police document quickly and without delays.

Why EGSH?

EGSH makes all public services available in one place—fast, transparent, and compliant. We deliver convenience, personalised support, and priority processing for every client, focusing on innovation and sustainability.

Our Mission

To simplify life in Dubai by providing secure, seamless access to all government and real estate services from a single centre.

Our Vision

To set the benchmark for integrated government solutions, delivering efficiency and exceptional client care across the UAE.

Our Values

Transparency, efficiency, innovation, and complete client satisfaction.

How can I check traffic fines in Dubai?

To check traffic fines, you can use the official Dubai Police channels — website, mobile app, or Smart Police Stations. The system allows you to search using several methods: — Vehicle plate details (plate number, source, category, and code) — Traffic code number (TC No.) — Driving license details (license number and issuing authority) — Fine details (fine number, fine year, and issuing source) If you use a fine number for the search, you must specify the fine source. The Dubai Police Department’s digital traffic fine check services are available to residents, GCC nationals, visitors, and businesses. For clients unfamiliar with the platform or searching from outside the UAE or GCC, EGSH assists in retrieving accurate fine records using verified data, ensuring no step is missed.

How can I pay a traffic fine in Dubai?

You can pay Dubai Police fines through several official channels: the Dubai Police website, the mobile app (iOS and Android), or Smart Police Stations (SPS). Payment options are available 24/7 for residents, visitors, and businesses. To pay your Dubai vehicle fine, you must provide one of the following: plate details, traffic code (TC) number, driver’s license number, or fine number. Payments can be made using local UAE or GCC-issued credit/debit cards. Cards issued outside the region are not accepted for online payments. For international users or those unsure about the process, EGSH offers full support, from verifying outstanding fines in Dubai to facilitating secure payment through authorised channels.

How can I obtain a night work permit from Dubai Police?

Dubai Police requires a night work permit for businesses conducting maintenance, inventory, or installation works (such as signage or technical servicing) in commercial establishments or banks in shopping malls outside official working hours. This permit is not valid for conducting commercial activities. To apply, companies must submit a request to Dubai Police with supporting documents, including the establishment permit or mall authorisation, and obtain a no-objection certificate from the property management and, if applicable, the Central Bank. The permit is valid for up to 14 days from the start date indicated in the application. The total government fee is AED 120, including knowledge and innovation fees. Processing is completed within one working day. For accurate submission, EGSH assists with preparing documents, coordinating with property owners, and handling all steps through authorised channels.

How can I obtain a Dubai Police Clearance Certificate?

A Dubai Police Clearance Certificate confirms an individual’s good conduct and absence of a criminal record in the UAE. It is often required for employment, immigration, study, or licensing purposes, and is valid for 3 months from the date of issuance. Applicants inside the UAE must provide a valid or expired Emirates ID. At the same time, those outside the country must submit a copy of their passport, a prior residence visa, and a certified ten-print fingerprint card. Fees vary: AED 100 for citizens, AED 200 for residents, and AED 300 (or $88) for applicants abroad, plus AED 20 knowledge and innovation fees. EGSH handles the whole application process — including document preparation, coordination of fingerprinting if required, and submission through official Dubai Police channels — ensuring your certificate is issued accurately and on time.

Can I request a Dubai Police case check online?

Yes, you can check the status of a police case online using the Dubai Police Smart Services. Through the official Dubai Police website or mobile app, individuals can access the Police Report Inquiry feature by entering the report number, year, and police station. This service is part of the broader Dubai Police Smart Service platform, designed to streamline public access to law enforcement procedures. EGSH supports clients by handling the submission process, verifying required details, and coordinating with Dubai Police to ensure accurate and timely updates on your case status.

How can I file a complaint with Dubai Police?

To file a complaint with Dubai Police, individuals can utilise the online services provided through the official Dubai Police website. The «File Criminal Complaint» service allows residents and tourists to report criminal offences directly to the competent authorities. Additionally, for cyber-related crimes, the «eCrime» platform is available to report hacking, online fraud, and other electronic crimes. EGSH assists clients by guiding them through the complaint submission process, ensuring that all necessary information and documentation are accurately provided to facilitate prompt and effective handling by Dubai Police.

How can I check the criminal status of financial cases in Dubai?

Dubai Police offers an online service that allows individuals to check the criminal status of financial cases registered against them. This service is accessible through the official Dubai Police website. Users are required to provide their Emirates ID number to access the information. The service details any financial cases associated with the individual’s identity. EGSH assists clients by guiding them through accessing this service and ensuring that all necessary information is accurately submitted.

How can I obtain a Police Approval Letter from Dubai Police?

A Police Approval Letter, often called a «To Whom It May Concern» certificate, is an official document issued by Dubai Police to confirm specific facts or circumstances related to an individual or entity. This certificate is required for employment, visa applications, or other official procedures requiring law enforcement authorities' verification. To request this certificate, applicants must provide their Emirates ID number, the purpose of the certificate, and any supporting information pertinent to the request. The application can be submitted through the Dubai Police website or at Smart Police Stations (SPS). EGSH offers assistance in preparing and submitting the application for the Police Approval Letter, ensuring that all necessary information is accurately provided and that the process aligns with Dubai Police’s requirements.

Certified Legal Partner

Authorised to process requests directly with Dubai Police.

Accurate Document Handling

All forms and filings were verified to meet official requirements.

Fast-Track Service Processing

Priority support to avoid delays and rejections.

Dedicated Case Management

Personalised support for every request, start to finish.

What Our Clients Say About Us

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Such a great service with an amazing and friendly environment and i would like to specially thank zara for her exceptional professionalism and support.

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Had a great experience at Emirates Government Service Hub. Zara Moshiri truly went above and beyond to help me with my visa. I was facing a few issues during the process, and she handled everything patiently and professionally until it was sorted. Really grateful for her support — definitely ask for her when you visit this branch.

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I would like to recognize the exceptional service I received from Umida at EGSH. From the very first minute, she made me feel genuinely welcome and at ease. Navigating the documentation required for a Golden Visa can be complex, yet Umida went far beyond what is typically expected — guiding me through every requirement with clarity, professionalism, and patience.

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We are extremely pleased with the excellent visa services provided by EGSH in Dubai. From start to finish, their team demonstrated professionalism, efficiency, and deep expertise in handling visa applications for our workforce.

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Ms. Zara Moshiri is extremely professional, patient, and supportive. She provided clear and thorough guidance and took the time to answer all my questions. I truly appreciate her help and highly recommend working with her.

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Outstanding Service and Professionalism My wife and I recently applied for and obtained our 5-year Golden Visa (Retiree) in an exceptionally short time — mine in three days and my wife’s in just one day. We are extremely satisfied with the service provided by EGSH Emirates Government Service Hub.

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Exceptional service every step of the way For showing your great example of services Remarkable dedication of consultant mrs Maria Garcia regalado. Thank you EGSH service Hub team

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Amazing service! They went above and beyond to assist and resolved my concern there and then! Highly recommended anyone to visit this centre, the ladies are very helpful

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Went there for a consulting. Booked an appointment in advance thro their website. Came early — no line — which is good. Very pleasant interior. My consultant Rachel, was polite. Answered all my questions. Can’t judge regarding the process once applied for an exact service, but consulting went well.

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Amazing support and communication during the whole process. Rachel, Yara and Maria were super well organized and assisted in record time. We finished the whole process from star to end in 4 business days for 10 year Golden Visa!

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I had an excellent experience with the wonderful help of Maria Claudia Garcia. Her professionalism and attention to detail made the whole process easy.

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They are really very amazing very kind I was having problem with my residency and my license miss Zara and miss Amna they really help me from start to end and they are really very kind and professional highly recommend if any wants to setup there business go with egsh and thanks miss Zara 🙏 you are really very amazing person

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I had a pleasure being assistanced by Ms. Natalia today and her support throughout the process. Everything was smooth, super professional, efficient and high level service was exceptional. Highly recommended for anyone looking for reliable and smooth government-related services.

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I had such a great experience with EGSH (Emirates Government Services Hub)! Everything went super smoothly, and the team was really helpful. A big shout‑out to Ms. Zara Moshiri—she was kind and supportive the whole way through. Truly appreciate it!

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Super quick and efficient service. Maria was available via WhatsApp and responded very quickly to all messages.

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I got a delightful service from them to upgrade my visa category half of the expected timeline. Compared with my previous place, this the best and I would like to recommend any of visa service for all of you. * reasonable fair (I was asked twice my previous what I paid). * fast service and delivering before timeline. * Authentic service. Thank you so much Maria for your dedicated service.!

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An exceptional service from Zara at EGSH. She guided us perfectly through the process and managed to get us even more than we had anticipated. A world class service center with exceptional staff. Would recommend them to anyone who wants to get sorted for government services

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Hello, My Name is Kelvin it was my first time to hear EGSH Emirates Govt from my sponsor. I was assisted By Mrs Maria Claudia Garcia the experience was amazing from the beginning to the End she has been supporting and guiding me through all the process. I am grateful to her and the entire team for the help. I trust and believe EGSH is a place to recommend to family members and friends.

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A very hassle free experience from EGSH. Special mention of Ms.Zara who was most helpfull. Her quick response to queries and swift action are much appeciated.

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We had the pleasure of being assisted by the lovely Ms Maria and Ms Randa. They were clear concise and super professional throughout our whole process of renewing our Ejari and business licence. Maria provided continued support while we were waiting for our business Ejari to come through and made it a simple seamless process.

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EGSH in art of living is the best Hub center for every thing that you want in dubai Specially Ms.ZARA MOSHIRI is the advisor and assistance and she is beside you in every step Thank you Ms.ZARA MOSHIRI and EGSH

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I recently visited this institution had an exceptional experience! Ms. Maria Claudia took the time to understand my needs and preferences. I really appreciate her support and services.

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Good morning, I needed to apply for the Golden Visa and went to this EGSH Emirates office. I was very impressed by their facilities and the peaceful atmosphere. We were fortunate to be assisted by María Claudia García, who provided exceptional service. She advised and helped us every step of the way, guiding us through the entire process until we obtained the Golden Visa.

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I would like to express my appreciation to Ray from EGSH for his outstanding assistance in handling the transfer of our property at Rove Hotel. He was very helpful, accommodating, and patient throughout the entire process, from addressing transaction concerns and verifying documents to the actual property transfer and ensuring the new owner received the title deed…

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I worked with Amir and Zara, they took care of everything, I only had to send the mandatory information. In a very short time, everything was completed. I was amazed, considering how difficult it had seemed before. Not to mention, the fees were the same or even lower than those of the other companies I mentioned. For me, it was a 10/10 experience, the quickest and smoothest process someone could have in this journey. Strongly recommend them.

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Zara assisted me with my Ejari registration, and she was absolutely amazing. She demonstrated exceptional professionalism, efficiency, and delivered everything promptly. Truly a pleasure to work with!

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THE BEST!!! Zara you are as always star

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Thanks to EGSH and to Zara for Excellent service — professional, attentive, and truly pleasant experience. Highly recommended!

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Had an amazing service for the transfer of property there, specially Rachel Rahmat she was very helpfull throughout the process, looking forward to work more.

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Visited for the first time for a property transfer and had an amazing experience with Jessieca! She was professional, helpful, and made the entire process smooth and stress-free. Highly recommended for all government services excellent customer service!

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Personally, I find this the best centre in Dubai. They always go the extra mile. Especially Maria Garcia has help out so much in such an efficient way! Thank you!

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Went there for ejari cancellation. Excellent place. Staff was so cooperative. Ms Maria and Ms Fatima assist me and it was a fast process.

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This is probably the best government service hub in Dubai. You come in, asked to be seated, and the staff will come to you instead of standing on the reception and on queue. They will offer you tea and water are available at each table. Really embodies the Emirati hospitality and what seamstresses Dubai is known for.

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I was here the morning of this post. The concierge like service with a contact person arranging for you all the difeerent interactions is making the interactuon as smooth as possible. A truly delightful experience and a true commitment to service excellence, thank you for the great experience and for the initiative to present government interactions in this way!

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Outstanding service — fast, friendly, and highly professional. Thank you very much!

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I’ve been here for the first time and I can say that this organization definitely worth to come here and make all proceeds with their help! We were changing the owner and such difficult process was really easy for us with your help and most of the time it was done online. So I’m very grateful to Mrs Zara and her support during all the process❤️

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I had an excellent experience with Natalia Baiamonte from EGSH while getting Ejari certificate. From the very beginning, she was professional, attentive, and extremely helpful. Natalia guided me through the process clearly, answered all my questions with patience, and made task feel simple and stress-free. Highly recommend Natalia for her outstanding customer service and dedication!

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We had great experience with Amal She is so helpful and awesome She stayed with us over her duty today just to finish her work Thanks Amal

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I had a really good experience with EGSH (Emirates Government Services Hub). Everything went smoothly and the team was super helpful. Special thanks to Zara and Amal. they were so supportive and kind throughout the process. Really appreciate it!

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I had a great experience with this office. They handle everything related to company setup, residency, Golden Visa, DLD, and more. The office is very clean, modern, and welcoming, and the staff are extremely professional and polite. A special thank to Ms. Zara for her kindness and guidance throughout the process so smoothly and professionally, and to Ms. Amal for managing the administrative registration.

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Zara is the best always attentive to every requests and helping with a solving problems without delay thank you Zara❤️🌸 …

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Absolutely stunning office, i am awestruck. No one can beat Dubai for the kind of hospitality you get in a government office… Its mind-blowing 😍 i wish i could give a 10 star rating (double) on 5 🤩

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I had a great experience with EGHS. I was assisted by Sarah Almeida and she delivered an amazing service. Very attentive, promptly responded my messages and guided me throughout the process. It was all very smooth and done very quickly. I highly recommend and I’ll definitely use their services again.

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I received really attentive and fast service from Sarah, got all the documents even earlier than promised. Thank you! 😁

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One of the best people to work with. These guys are really smart and professional. Thanks to Ms Zara

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Zara helped me with my services and the process was very easy and she was very helpful

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