Understanding how to access your contract through MOHRE systems helps you protect your rights, confirm your obligations and resolve issues quickly if anything goes wrong with your job in the UAE. This guide explains each official channel for obtaining a copy of the MOHRE labour contract for both private‑sector workers and domestic workers, and how they fit together. EGSH, as a licensed government services centre in Dubai, can guide you through these options so you approach MOHRE through the correct route and with the right information.
You will see how to use the “View Approved Contract” service on the MOHRE website, how to check labour contracts online in the UAE through the MOHRE Smart App, and how to use the call centre, WhatsApp, Tawjeeh centres and Customer Happiness Centres. The article also outlines employers’ legal duties to keep contract records, explains what to do if your contract copy is missing or incorrect, and shows when MOHRE complaint services become relevant.
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Why Your MOHRE Labour Contract Copy Is Essential
An MOHRE‑approved employment contract is more than a formality; it is the document that MOHRE and the courts use to assess the relationship between worker and employer. MOHRE’s “Know Your Rights” guide states that workers can review and obtain a copy of their signed employment contract from the Ministry’s website or by visiting Tawjeeh centres, which confirms that workers are expected to have access to their own contracts. Having this copy allows you to verify your job title, salary, working hours and benefits as they are officially registered.
It is recommended that workers ask their employer directly for a copy of the work contract and keep it in a safe place. This reinforces the practical point that you should not rely on memory or informal messages if a dispute arises. A personal copy gives you immediate evidence of what was agreed, which is especially useful when discussing renewals, amendments or end‑of‑service benefits.
Ministerial Decree No. 46 of 2022 requires employers to keep a digital or hard copy of the job offer and the employment contract for at least two years from the date the employment relationship ends. This obligation applies even after the employee leaves, meaning an employer should normally be able to retrieve and share a copy with the worker on request. The same decree supports MOHRE’s ability to verify historical employment relationships if a complaint or inspection occurs.
From a practical perspective, a copy of a UAE labour contract is often requested when you apply for visas, bank products, housing, or government services that require your official salary and job details. It is also your starting point if you need to check whether your current contract terms match what appears in MOHRE systems during renewal or when you consider filing a labour complaint. Keeping your own copy, alongside the copy held by your employer and MOHRE, therefore, creates a consistent record across all parties.
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Official Channels To Obtain Your MOHRE Labour Contract
MOHRE offers several official channels for workers and employers to access approved employment contracts. These include the online “View Approved Contract” service, the MOHRE Smart App and related digital tools, the call centre and WhatsApp, Tawjeeh and Customer Happiness Centres, as well as direct requests through the employer or sponsor in line with their legal record‑keeping duties.
A quick overview of these options is set out below.
| Channel | Who Can Use It | Typical Use Case |
|---|---|---|
| “View Approved Contract” on MOHRE site | Workers and employers | View and, where available, save or print approved contracts |
| MOHRE Smart App / digital tools | Workers and employers | Follow up issuance/renewal and access contract‑related data |
| Call centre / WhatsApp | Mainly employers, some workers | Request copies, follow up applications, ask for guidance |
| Tawjeeh & Customer Happiness Centres | Workers and employers | Obtain copies in person, receive support using MOHRE systems |
| Through employer or sponsor | Workers | Request a copy based on employer’s retention obligation |
General Time Limit for Individual Labour Complaints
For private‑sector workers and their employers, the general rule is that a complaint must be filed within 30 days of the alleged breach. This 30‑day MOHRE complaint time limit applies, for example, to disputes over contract terms, benefits or termination where MOHRE has jurisdiction. Parties should therefore act promptly when a dispute arises, rather than waiting until the relationship fully breaks down.
Specific Time Limits for Domestic Workers
For domestic workers, Ministerial Resolution No. 674 of 2022 provides additional timelines. A domestic worker or the employer may submit a MOHRE domestic worker complaint at any time while the contract is in force, and up to three months after its termination. Where a domestic worker leaves the workplace without the employer’s knowledge, the worker must file a complaint within 48 hours of leaving. Observing these shorter deadlines is crucial to ensure MOHRE accepts and processes the complaint.
Online “View Approved Contract” Service
The central tool for downloading MOHRE contracts is the “View Approved Contract” service on the official MOHRE website. In MOHRE’s services directory, this is categorised as both a Labour Service and an Employer Service, meaning that it is designed for use by workers and business owners alike. It shows the employment contract that MOHRE has already approved, not a draft or informal job offer.
To use the service, you access the “View Approved Contract” page on mohre.gov.ae and select “Start Service”, which redirects you to a secure sub‑domain (receipts.mohre.gov.ae). There, MOHRE’s back‑end system retrieves the details of the approved contract and displays them to you. The same page also offers an “Application Status” button leading to inquiry.mohre.gov.ae, which can be used to follow up on related requests if your contract is still under processing.
The exact on‑screen labels and fields used in the view approved contract MOHRE service are controlled by MOHRE and may be updated from time to time. Across MOHRE’s other services, such as labour complaints and domestic‑worker procedures, the systems commonly rely on identifiers like the labour unified number, work permit number, establishment number or similar references, so you should have these to hand. You must then follow whatever authentication and data‑entry steps MOHRE presents, which may include security checks or one‑time codes.
Once your record is located, the MOHRE labour contract copy displayed will include the core information registered with MOHRE, such as the parties, job title, basic salary, and contract type. Where the system provides a print or save option, you can download MOHRE labour contract information or use your browser’s print/“save as PDF” function to keep your own file. Because MOHRE may update its interface, always rely on the current instructions on the screen for viewing, saving, and, if possible, printing your MOHRE labour contract.
MOHRE Smart App And Other Digital Tools
All Ministry services are available on smartphones via the MOHRE Smart App, including those related to employment contracts. This means that most actions you can take on the website, such as following up on issuance or renewal, are mirrored in the app. After the contract is approved electronically, the issuance/renewal service description explains that customers are notified and can follow up via the website, the Smart App, the call centre and the chatbot.
MOHRE services are accessible via the app on Google Play and the App Store, and that certain interactions are possible through WhatsApp using the same number as the call centre (600590000). In practice, this makes it easier to track your employment‑contract status on your phone, receive push notifications and obtain support while you are away from a computer. For users who prefer mobile access, this is often the most convenient way to download and follow up on MOHRE employment contracts.
Many contract‑related services, such as issuance, renewal and specific domestic‑worker procedures, require you to log in using UAE Pass as the first step. The service descriptions for issuance/renewal, domestic‑worker contract issuance and domestic‑worker contract cancellation all specify UAE Pass login.
You should therefore expect the app to ask for UAE Pass credentials or another secure form of authentication before displaying sensitive employment‑contract data. Once logged in, you can usually see whether your contract has been approved and, where MOHRE provides that feature, access or save the underlying contract details.
MOHRE Call Centre Services For Contract Copies
MOHRE’s 24/7 call centre is another channel for obtaining contract information, especially for employers and domestic‑worker sponsors. A MOHRE news release dated 6 March 2025 confirms that business owners can obtain a copy of the employment contract through services provided over the MOHRE call centre at 600590000. The same release states that employers of domestic workers can obtain a copy of the domestic worker’s employment contract using the call‑centre services as well.
The main call centre number 600590000 operates 24 hours a day, seven days a week, and that an international number (+971 68034000) is also available. This allows callers inside and outside the UAE to access contract‑related services. When contacting the centre about a contract, callers should be ready with key details such as the establishment information and the worker’s employment identifiers (for example, labour or work permit numbers used across MOHRE systems), although the agent will tell you exactly what is required for your specific request.
In addition to traditional calls, the UAE Government Portal notes that the MOHRE call centre is also available via WhatsApp for certain eServices. While WhatsApp may not provide full contract copies directly, it can be used to obtain guidance on which online or in‑person service to use and which reference numbers you need to access your contract. This is useful if you are unsure whether to use the website, app or a physical centre for your case.
Tawjeeh, Domestic Workers Platform And Customer Happiness Centres
Not all workers are comfortable using digital services independently, and MOHRE offers in‑person options for them. The “Know Your Rights” guide explains that workers can obtain a copy of their signed employment contract by visiting Tawjeeh centres, which are awareness and orientation centres for labour relations. Staff there can help you access MOHRE systems correctly and ensure that the contract copy you receive is the one registered with the Ministry.
For domestic workers, MOHRE operates a dedicated Domestic Workers electronic platform. The platform states that application submission is available online 24/7 and through service centres from 08:00 to 20:00, Saturday to Thursday, for services including issuance and cancellation of domestic‑worker employment contracts. These centres, together with Tawjeeh, provide in‑person support for domestic‑worker contract queries, including obtaining a copy of the MOHRE domestic-worker contract.
MOHRE’s Customer Happiness Centres are another physical contact point. According to the “Contact Us” page, these centres operate Monday to Thursday 07:30–15:30 and Friday 07:30–12:00. While each centre may provide a slightly different range of services, they can generally assist with accessing MOHRE’s systems, guiding you to the right service, and, where applicable, printing or confirming a contract copy once the system locates it.
Through Your Employer Or Sponsor
Alongside MOHRE services, your employer is an important and legally responsible source of your contract copy. The “A Warm Emirati” brochure clearly advises workers to ask their employer for a copy of the work contract and to keep that copy safe. Employers are usually the ones who initiate contract issuance and renewal with MOHRE, so they have direct access to the same approved documents that MOHRE holds.
Ministerial Decree No. 46 of 2022 obliges employers to keep a digital or hard copy of job offers and employment contracts for at least two years after the employment relationship ends. This applies to private‑sector establishments and to domestic‑worker employers who operate under MOHRE’s framework. In practice, this means that even if you left a job months ago, the employer should still be able to retrieve and share a copy of your MOHRE contract, either online or in print, when you request it.
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Step‑by‑Step: Downloading Your MOHRE Labour Contract Online
For many workers and employers, the fastest method to access a contract is through MOHRE’s online channels, either the website’s “View Approved Contract” page or, where available, the MOHRE Smart App. These tools provide direct access to the contract as it appears in MOHRE’s records, which is what matters in the event of a dispute or verification request.
A practical high‑level process for how to download the MOHRE labour contract online via the website is as follows:
- Prepare your basic information.
Before starting, gather your personal details and any employment identifiers, such as your passport information, labour card details, or work permit number. MOHRE’s other services, including domestic‑worker labour complaints, rely on the labour unified number or work permit number, so having these ready helps the system find the correct record quickly.
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Open the official MOHRE website.
Go to mohre.gov.ae in your browser and navigate to the “View Approved Contract” service listed under services for workers or employers. Avoid using unofficial links or search results that may not belong to MOHRE; always check that the domain is the official government site before entering any personal information. -
Start the service and follow the authentication steps.
On the service page, click “Start Service”. This opens the secure MOHRE system on receipts.mohre.gov.ae, where the contract details are stored. The system will then ask you for any data and authentication required—this may include entering identification numbers, answering security questions, or logging in via a recognised authentication method. Some MOHRE employment‑contract services use UAE Pass as the login method, so be prepared to use it if prompted.
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Locate and view your approved contract.
After successful authentication, the system will display the approved contract linked to the information you provided. Review the key contract data carefully: employer name, job title, basic salary, allowances (if shown), contract term and any other main conditions. This is the version MOHRE considers valid for regulatory purposes, so it should match what you and your employer agreed. -
Save or print your contract copy.
If the interface offers a download or print button, use it to create your own MOHRE labour contract PDF or printed copy. If not, you can still use your browser’s print function and select “Save as PDF” to keep a digital version. This becomes your personal record, satisfying the recommendation in MOHRE’s brochures to keep a copy of your contract in a safe place.
- Check application status for new or renewed contracts.
If you have only recently joined a company or renewed your contract, it is possible that the contract is still being processed. In that case, use the “Application Status” button on the “View Approved Contract” page or the issuance/renewal service page. MOHRE’s issuance/renewal description notes that, after verification and completion of requirements, electronic approval is processed, customers are notified, and follow‑up is available via the website, the Smart App, the call centre, and the chatbot.
For users who prefer mobile access, the MOHRE Smart App offers a similar path for downloading and following up on MOHRE employment contracts. Once logged in, often via UAE Pass, you can monitor the status of contract issuance or renewal and, depending on the app’s current features, view or store the approved contract data. Regardless of whether you use the website or the app, always follow MOHRE’s latest on‑screen instructions, as labels, icons and available functions can change when the Ministry updates its systems.
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If Your Contract Copy Is Missing, Incorrect Or Delayed
Sometimes, a worker trying to check a labour contract online in the UAE finds that no contract appears or that the details do not match what was agreed with the employer. In such cases, the first step is to speak with your employer or sponsor to confirm whether the contract issuance or renewal request has been submitted to MOHRE and approved. If the employer has not yet completed the MOHRE process, the contract will not appear in the “View Approved Contract” service.
If the employer confirms submission, use MOHRE’s follow‑up tools to determine whether the application is still under processing. The issuance/renewal service explains that once requirements are met, the contract is electronically approved and customers are notified, and that they can follow up via the MOHRE website, the Smart App, the call centre, and the chatbot. Using the “Application Status” function, along with app notifications or a call to the centre, can clarify whether the problem is simply timing or something more serious.
Where the contract content in MOHRE’s system appears inconsistent with what you believe was agreed—such as a different salary, job title or working hours—you may need to use MOHRE’s formal complaint channels. For private‑sector employees, the “Register labour complaints – Private Sector Employees” service allows employers and employees to register claims when contractual obligations are breached. For domestic workers, the “Register a Labour Complaint (Domestic Workers)” service uses the labour unified number and work permit number to identify the case in MOHRE’s system.
These complaint services exist for situations where discussions with the employer do not resolve the issue, or where there is clear non‑compliance with the contract approved by MOHRE. Having your own copy of the contract, whether obtained online, from MOHRE centres or from the employer, makes it easier to explain your position when you contact MOHRE. It also helps MOHRE officials compare what you were given with what appears in the Ministry’s records during the complaint process.
Practical Tips For Safeguarding Your MOHRE Contract Copy
Once you have accessed your contract, treat it as a key personal document. MOHRE’s brochures recommend that workers keep their contract copy in a safe place, and the best way to do so is to maintain both a printed and a secure digital copy. A hard copy is useful when dealing with institutions that still require paper documents, while a digital version, such as a PDF saved from the MOHRE website or app, is easy to store in encrypted folders or in secure cloud storage.
Each time your contract is renewed or amended, compare the new version shown in MOHRE’s “View Approved Contract” service with the one you signed with your employer. This quick check confirms that the information lodged with MOHRE matches what you agreed, and that there are no unapproved changes. Where there are differences, raise them immediately with your employer and, if unresolved, consider using MOHRE’s complaint channels.
Employers should maintain a structured archive of contracts and job offers, both to comply with Ministerial Decree No. 46 of 2022 and to facilitate prompt responses when workers request copies. Although the decree sets a minimum retention period of two years after the end of the relationship, in practice, many organisations retain records for longer to support audits, immigration processes and financial reconciliation. Workers can mirror this approach by keeping old contract versions when they receive a new one, ensuring a complete history of their employment terms.
FAQ
How do I download my MOHRE labour contract online step‑by‑step?
Go to mohre.gov.ae, open the “View Approved Contract” service and click “Start Service” to access the secure contract system. Follow the on‑screen instructions, entering the identifiers and authentication details requested to locate your record. Once the approved contract appears, review the details and use any available print or download function—or your browser’s print/“Save as PDF”—to keep your own copy. If your contract is new, also check the “Application Status” link to confirm that issuance or renewal has been electronically approved.
How can I get my labour contract from the MOHRE app?
Install the official MOHRE Smart App from Google Play or the App Store and sign in using the authentication method the app requests, which is often UAE Pass for employment‑contract services. Navigate to the employment or contracts section and check the status of your contract issuance or renewal; the app reflects what is in MOHRE’s systems. When the contract is approved, you can usually view the key details and, where provided, save or share them from your device. If you cannot locate the contract in the app, call MOHRE for clarification.
What should I do if my employer refuses to provide me with a copy of my labour contract in the UAE?
Start by reminding your employer that MOHRE advises workers to keep a personal copy of their contract and that Ministerial Decree No. 46 of 2022 obliges employers to retain contracts for at least 2 years after employment ends. If the employer still does not cooperate, use MOHRE’s own channels: try the View Approved Contract MOHRE service or visit a Tawjeeh centre or Customer Happiness Centre to request assistance. When the refusal is linked to wider contract or salary disputes, you may need to file a case using MOHRE’s “Register labour complaints – Private Sector Employees” or the domestic‑worker complaint service, depending on your category.
How do I get a copy of a domestic worker employment contract from MOHRE?
Domestic‑worker employers can obtain contract copies through MOHRE’s call centre services. Domestic workers themselves can request help via Tawjeeh or the Domestic Workers service centres that operate from 08:00 to 20:00, Saturday to Thursday, alongside the dedicated Domestic Workers electronic platform. Where there is a dispute or the employer refuses to cooperate, the worker or their representative can use the “Register a Labour Complaint (Domestic Workers)” service, which relies on the labour unified number and work permit details to locate the contract in MOHRE’s system.
Can I request a copy of a MOHRE labour contract from outside the UAE?
Yes, MOHRE’s call centre operates 24/7 and provides an international number, +971 68034000, which you can call from abroad to ask about your contract. Be ready to verify your identity and provide establishment and employment details so the agent can locate your record. You may also be able to access the MOHRE contract copy online via the website or Smart App, provided you can log in securely from outside the country. Any follow‑up documents that need to be printed or presented in the UAE can usually be downloaded as PDFs and shared electronically.
Do I need a UAE Pass to check my labour contract online with MOHRE?
Many MOHRE employment‑contract services, including issuance, renewal, and domestic‑worker contract procedures, list “Log in using UAE Pass” as the first step, and similar authentication may be required for contract‑viewing functions. While the requirements for obtaining a MOHRE labour contract on the “View Approved Contract” screen may change, you should be prepared to use UAE Pass when requested for security reasons. If you do not yet have the UAE Pass or are experiencing technical issues with it, you can seek assistance at a Customer Happiness Centre or call MOHRE for alternative guidance.
What can I do if my MOHRE contract details do not match what I signed?
First, compare the contract you see in MOHRE’s View Approved Contract service or Smart App with the paper or PDF contract given to you by your employer, and discuss any discrepancies directly with the employer. If the employer does not correct the issue, or if you suspect intentional misrepresentation, you can contact MOHRE through the call centre, Tawjeeh, or the Customer Happiness Centres for advice. When the disagreement concerns fundamental terms such as salary or job role, registering a formal complaint via the appropriate MOHRE complaint service (private‑sector or domestic‑worker) allows MOHRE to review the records and mediate.
Explained by
Amira Ali Al Hammadi
Labour & Tasheel Services Consultant at EGSH
Amira Ali Al Hammadi is a specialised service provider with nine years of experience delivering MOHRE-related Labour and Tasheel services. Her professional expertise covers establishment and employee procedures, including renewals, cancellations, amendments, fine payments, employment contracts, and compliance support for companies of all sizes.
This article is intended to provide general information based on official UAE sources, and does not constitute personalised legal advice. Before acting, applicants should verify the current rules and fees directly with the relevant authority or an authorised service centre.
