The Real Estate Regulatory Agency (RERA), the regulatory arm of the Dubai Land Department (DLD), is responsible for licensing and regulating real estate brokers and offices. DLD urges customers and investors to verify brokers and property data using its official smart applications and systems.
Dubai-based tenants, buyers, landlords and investors can use several linked DLD tools to check whether a broker is licensed, whether a permit or e-card is valid and whether a real estate advertisement is genuine. This article explains how those tools fit together and how EGSH can help you follow the process correctly while DLD and RERA remain the ultimate authorities.
You will see how to use the Licensed Real Estate Brokers e-service, Trakheesi-based licence and permit checks, RERA E-card verification, Dubai REST and Dubai Brokers functions, Madmoun QR codes on advertisements, and finally, the DLD call centre for escalation.
Why Verifying a RERA-Registered Broker Matters
DLD, via RERA, licenses and records active real estate brokers and offices. Verifying RERA broker details through these systems ensures you access regulatory data, not just broker claims. DLD urges customers to verify documents and property information through its official smart applications.
Using official verification reduces the risks of unlicensed intermediaries or incorrect data. RERA agent verification is a set of simple online checks with immediate results, accessible to all, whether in Dubai or abroad. EGSH Centre helps clients understand these checks and coordinates with DLD, when needed, as part of wider real estate services.
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Understanding RERA’s Role in Broker Licensing
According to DLD, RERA is its regulatory arm responsible for licensing and regulating real estate brokers and real estate offices in the Emirate of Dubai. DLD periodically reports statistics on the number of active brokers and offices, demonstrating that the brokerage sector is formally registered and monitored rather than operating informally. This monitoring underpins all of the digital services that customers can use to verify broker status and related permits.
When you work only with brokers who appear in DLD/RERA systems, you are relying on an official record of their authorisation rather than private claims. This approach makes it easier to confirm real-time RERA broker licence status across Dubai and align your own due diligence with how the regulator itself tracks activity. It also means that when you raise a query, DLD can refer to the same underlying records you have used.
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Official Channels to Verify a RERA-Registered Broker
DLD has created several linked e-services and applications that serve as the official channels for broker verification in Dubai. These tools are designed to be used together so that you can check the broker or office, the underlying licences and permits, the broker’s RERA card and the authenticity of any advertisements or property data.
The main tools are:
- Licensed Real Estate Brokers e-service on the DLD website and Dubai REST app, which lets customers view the list of brokers licensed by RERA in Dubai.
- Verify Licence and Permits e-service, which provides Trakheesi licence verification of e-copies of licences and permits issued by DLD for all real estate activity practitioners.
- E-card Verification e-service in Dubai REST, which validates the electronic cards issued by RERA to brokers and other real estate practitioners.
- Dubai REST and the Dubai Brokers system, which includes a dedicated Dubai Brokers page and application offering access to registered real estate offices and active brokers, and verification of property and ownership data.
- Madmoun service, where each real estate advertisement is assigned a QR code that links back to DLD’s website, so customers can confirm authenticity and view advertiser and property information.
- DLD call centre 8004488, the unified toll-free number for all enquiries related to DLD and the Rental Disputes Centre, including questions about brokers and licensing.
The table below summarises their key characteristics as described by DLD:
| Tool / Service | Main Purpose | Channels | Service Time | Residency Status |
|---|---|---|---|---|
| Licensed Real Estate Brokers e-service | View list of brokers licensed by RERA in Dubai | DLD website, Dubai REST app | Immediate | All |
| Verify Licence and Permits | Validate real estate licences and permits via Trakheesi | DLD website, Dubai REST app | Immediate | All |
| E-card Verification | RERA broker card validation for practitioners’ e-cards | Dubai REST app | Immediate | All |
| Dubai REST / Dubai Brokers | Dubai REST broker verification and property/ownership data checks | Dubai REST app, Dubai Brokers app | Immediate | All (as stated) |
| Madmoun QR code | Madmoun real estate ad verification and ad details | QR code linking to DLD website | Immediate | All |
| DLD call centre 8004488 | Dubai Land Department broker verification by phone | Toll-free call centre | Real time | All |
All digital verification tools, as described by DLD, provide an “Immediate” response and are open to “All” residency categories, making them accessible to residents and overseas investors alike.
Step 1 – Check the “Licensed Real Estate Brokers” List
The first step is to confirm that the broker or real estate office appears on the official RERA-licensed real estate broker list. This is done through the Licensed Real Estate Brokers e-service, which DLD provides through both its website and the Dubai REST smart application. Starting with this list ensures that the person or company you are dealing with is present in RERA’s core broker register.
Accessing the Service via the DLD Website or the Dubai REST
DLD’s description of the Licensed Real Estate Brokers e-service explains that customers can access it either by logging into the Land Department website or via the Dubai REST app. Once logged in, the user selects the service and can then view the required broker information from the list of licensed brokers in Dubai. Because the service time is listed as “Immediate” and the residency status as “All”, you can perform this check quickly from anywhere.
From a practical perspective, you should have the broker’s full name and the real estate office name exactly as provided in communications or advertisements. Using those details, you can navigate the list to locate the broker or office entry that matches the information you have been given.
Reviewing Broker and Office Details
When you use the Licensed Real Estate Brokers e-service, you will see information that allows you to confirm that the broker is licensed and associated with a registered office. DLD’s focus here is on enabling customers to view licensed real estate brokers in the Emirate of Dubai; your task is to ensure the broker you are dealing with appears consistently in that list. This is central if you want to verify the real estate office in Dubai details in parallel with the specific broker.
Check that the spelling of the broker’s name and office is identical to what appears in contracts, emails or marketing materials. If needed, keep screenshots or note down the key identifiers shown in the system so that you can refer back to them later, especially if you escalate any query to DLD or seek support from EGSH.
Step 2 – Confirm Licences and Permits via Trakheesi
Once you have located the broker or office in the list, the next step is to check that any licences or permits linked to the transaction are authentic and issued by DLD. This is where the Verify Licence and Permits e-service, which operates via the Trakheesi system, becomes relevant. Trakheesi is the platform DLD uses to manage permits and related real estate activities.
Using the “Verify Licence and Permits” E-service
The Verify Licence and Permits e-service allows customers to verify the e-copy of licences and permits issued by the Dubai Land Department for all real estate activities practitioners in Dubai through the Trakheesi system. To use it, customers log in via the DLD website or the Dubai REST app, select the service, enter the required data, press submit, and then view the returned information. The service time is “Immediate,” and the residency status is “All,” mirroring the broker list's accessibility.
Because this tool is specifically designed to validate real estate licences and permits, it fits naturally into a broader Trakheesi licence verification approach for your transaction. You should ask the broker to share the relevant licence or permit references and then enter those exact details when using the service.
Matching Permit Details with Broker and Property
After submitting the requested information, you will see data confirming the existence and validity of the licence or permit and basic related details, consistent with the service’s purpose. You should compare what appears in the system with the information provided by the broker, including the real estate office name and any property-related reference appearing on the permit. This alignment helps you confirm real estate broker registration with DLD at the level of specific authorised activities.
If the data shown in the Verify Licence and Permits service does not match the document or email you received from the broker, you should stop and seek clarification. Ask the broker to explain the discrepancy, and if you remain uncertain, contact DLD’s call centre or consult EGSH before paying any deposit or signing any agreement.
Step 3 – Verify the RERA E-card of the Broker
Beyond checking the broker list and permits, DLD also allows you to verify the broker's personal RERA card. This is handled through the E-card Verification e-service, which validates the electronic cards issued by RERA to brokers and other real estate practitioners in Dubai.
Using the E-card Verification Service in Dubai REST
DLD explains that the E-card Verification e-service is available through the Dubai REST smart application. The procedure is straightforward: the customer logs in to Dubai REST, selects the E-card Verification service, chooses the card type, enters the card number, and then views the required information. As with the other services, the processing time is set to “Immediate” and the residency status to “All”.
This process supports structured RERA broker card validation, allowing you to ensure that the RERA card shown by a broker is an authentic e-card issued by RERA and that the card is currently recognised by the system. You should ask the broker for their card number and any other details required by the app so that you can complete this check directly.
What the E-card Verification Tells You
By performing RERA E-card verification, you confirm that the broker’s card details match the person and office with whom you are dealing and that the card exists in RERA’s digital records. This adds an additional layer of identity assurance beyond simply seeing a printed card or a screenshot. It is sensible to perform this check before signing any brokerage agreement or giving the broker authority to market or manage a property on your behalf.
Where possible, perform the verification in real time while you are with the broker or during a call, so that any inconsistencies can be addressed immediately. If the app does not recognise the card or shows unexpected information, pause the transaction until DLD or a trusted intermediary, such as EGSH, can help you interpret the result.
Step 4 – Use Dubai REST and Dubai Brokers to Check Brokers and Properties
DLD’s smart ecosystem goes beyond individual lists and permits. The Dubai REST application and the Dubai Brokers system provide a broader environment for checking both brokers and property data. The Dubai REST app includes a “Dubai Brokers” page, which gives customers access to registered real estate offices and active brokers in Dubai, offering accurate, up-to-date information.
Verifying Licensed Brokers and Real Estate Offices
DLD has stated that through the Dubai REST app and the Dubai Brokers smart system, customers can verify licensed brokers and the validity of real estate ownership or property data. In practice, this means you can use Dubai REST broker verification tools to ensure that the broker and office you are dealing with are present and active within DLD’s ecosystem. The system is designed so that the Dubai Brokers app checks that broker functionality is closely tied to DLD’s underlying registration records.
Using these tools complements the Licensed Real Estate Brokers e-service by giving you another way to confirm the broker’s presence and status in DLD systems. It also helps you see the relationship between brokers and their offices as held by the regulator.
Checking Property and Ownership Information
DLD has also explained that customers can use Dubai REST and Dubai Brokers to verify the validity of real estate ownership or property data. This means you can compare property-related information shown in the app with what appears in advertisements or has been sent by the broker. When you verify Dubai real estate advertisement QR code results or look up property data, consistency between the app and the marketing material is a strong indicator that the underlying records are aligned.
If the property description, location or other key data differ from what appears in Dubai REST or Dubai Brokers, seek clarification before proceeding. EGSH Centre can assist clients by interpreting what DLD’s systems show and coordinating follow-up enquiries when property or broker data is unclear.
Step 5 – Validate Real Estate Advertisements via Madmoun QR Codes
To address the specific risk of misleading advertisements, DLD has introduced the Madmoun service, linked to the Trakheesi system. Under this service, a QR code is issued for each real estate advertisement permit, which links directly to a page on DLD’s website. When you scan the QR code, you are taken to official information rather than to a private website.
Madmoun real estate ad verification allows you to confirm the authenticity and validity of the advertisement, and to view information about the advertising company and key property details. This is a direct, simple way to check that an advertisement you see in print, online or on a board corresponds to a valid permit held in DLD’s systems. When possible, prioritise dealing with advertisements that include a Madmoun QR code and scan it immediately to align the ad with DLD data.
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If Information Does Not Match: Escalation and Support
If any of the verification steps above reveal inconsistencies, do not proceed with payments or sign contracts until the situation is resolved. Differences between a broker’s documents and what appears in DLD/RERA systems could be due to simple errors, but they can also indicate that you are not dealing with the party that holds the official authorisation. Waiting for clarity is safer than trying to fix problems afterwards.
Dubai Land Department operates a unified toll-free call centre at 8004488 for all enquiries related to DLD and the Rental Disputes Centre. This channel can be used if you have questions about brokers, licensing, or property data. Before calling, collect key details such as the broker and office names, any reference numbers from DLD services, and screenshots of what you have seen. EGSH Centre can help you organise this information and, where appropriate, coordinate communication with DLD on your behalf.
Practical Checklist for Customers and Investors
To simplify the process, you can follow this ordered checklist whenever you deal with a broker or property in Dubai:
- Use the Licensed Real Estate Brokers e-service on the DLD website or the Dubai REST to locate the broker and office on the official list.
- Perform Check RERA broker licence validation for any licences or permits linked to your transaction using the Verify Licence and Permits service connected to Trakheesi.
- Carry out RERA broker card validation through the E-card Verification service in Dubai REST to confirm the broker’s personal RERA e-card.
- Use Dubai REST and the Dubai Brokers environment to confirm that the broker and office remain registered and to check key property and ownership data.
- Whenever you see a QR code on an advertisement, use Madmoun to confirm that the ad is based on a valid permit and that the advertiser and property details match what DLD shows.
- If anything appears inconsistent at any stage, pause the transaction and contact DLD’s call centre or seek support from EGSH before proceeding.
EGSH can guide you through these steps, help you interpret what the official tools show and ensure that any applications or documents you submit are coordinated correctly with DLD. However, all final verification data and regulatory decisions come from DLD and RERA, and customers should always rely on those authorities.
Relying on Official DLD and RERA Tools
The safest way to engage with brokers and real estate advertisements in Dubai is to base every decision on the e-services, smart applications and QR-based systems provided by DLD and RERA.
By combining the broker list, licence and permit checks, RERA card validation, Dubai REST and Dubai Brokers data, and Madmoun QR codes, you create a robust, multi-layered approach to verifying each party and document involved in a transaction. This structured use of official tools effectively answers the question of how to check RERA broker licence status across Dubai in a reliable way.
Processes, interfaces and service names may evolve as DLD upgrades its digital platforms, so you should always follow the latest instructions and screens on dubailand.gov.ae or in the Dubai REST and Dubai Brokers applications. EGSH Centre’s role is to help clients understand and navigate these official channels, not to substitute for DLD’s decisions or records. This article is general guidance; for specific cases, always consult DLD or qualified legal and real estate professionals.
FAQ
How can I check whether a real estate broker is RERA-registered in Dubai?
Start by using the Licensed Real Estate Brokers e-service on the DLD website or the Dubai REST app to see whether the broker and their office appear in the official list. Then, use Dubai REST and the Dubai Brokers tools to confirm that the broker is shown as active and linked to a registered office, and cross-check any RERA e-card using the dedicated verification service. If the broker does not appear in these systems, contact DLD via 8004488 before proceeding.
Steps to verify a Dubai real estate broker’s licence online?
First, locate the broker in the official list of licensed brokers using DLD’s online e-service or Dubai REST. Next, use the Verify Licence and Permits service to validate real estate licences and permits related to your transaction, entering the data provided by the broker and comparing it with what the system returns. Finally, verify the broker’s RERA e-card through Dubai REST to ensure that the individual you are dealing with matches the digital records.
How to use the Dubai REST app to confirm the broker licence status?
After installing Dubai REST, you can log in and access the broker-related services, including the Licensed Real Estate Brokers list, E-card Verification and the Dubai Brokers page. These functions allow you to confirm broker and office details, check whether a broker is active and validate the broker’s RERA e-card in real time. Together, they provide a comprehensive Dubai REST broker verification process consistent with DLD’s records.
How to verify Trakheesi permit and broker details in Dubai?
Use the Verify Licence and Permits e-service, which DLD describes as allowing customers to validate e-copies of licences and permits for real estate activities via the Trakheesi system. Enter the permit or licence details exactly as provided by the broker, submit them and review the information displayed. If the permit information, including the advertising company or office name, does not match what the broker has shared, seek clarification or contact DLD before moving ahead.
How to scan the Madmoun QR code to confirm the Dubai property advertisement?
When you see a QR code on a Dubai property advertisement labelled as a DLD-linked code, scan it with your smartphone to be directed to the relevant page on DLD’s website. There, you can confirm the validity of the advertisement permit and view information about the advertising company and key property details as recorded by DLD. This Madmoun-based check is the most direct way to verify the authenticity of the Dubai real estate advertisement QR code before responding to an advert.
Where can I call to check the Dubai Land Department broker information?
The DLD operates a unified toll-free call centre on 8004488 for all enquiries related to the Dubai Land Department and the Rental Disputes Centre. You can call this number to ask about broker registration, licensing, or to clarify differences between what you see in DLD’s digital services and what a broker has provided. When calling, have basic information ready, such as the broker and office names, and any relevant permit or card numbers, so the call centre can assist you efficiently.
Reviewed by
Muneer Juma Al Balushi
Real Estate Registration Trustee Consultant
Muneer Juma Al Balushi has six years of experience in the real estate registration system of the Dubai Land Department. He specialises in accurate, secure, and legally compliant property registration.
This article is intended to provide general information based on official UAE sources, and does not constitute personalised legal advice. Before acting, applicants should verify the current rules and fees directly with the relevant authority or an authorised service centre.
