real estate trustee office dubai

What Is an Offer and Deposit Request in Dubai

Legal Procedure for Tenancy Contracts and Rent Cheques

An offer and deposit request is a legal mechanism available to tenants when a landlord refuses to accept tenancy contracts, rent cheques, or property keys. It is used to prove that the tenant has met their obligations under the lease, to protect rights in case of a dispute, and to obtain judicial confirmation of payment or handover.

In tenancy-related cases, the application is filed with the Rental Disputes Centre (RDC), a specialised tribunal operating under the Dubai Land Department (DLD). The RDC registers the deposit, issues an official resolution, and its decisions carry the force of Dubai Court judgments, enforceable through the Execution Department.

EGSH, as an authorised Real Estate Services Trustee, prepares and submits offer and deposit requests in full compliance with RDC and Dubai Courts requirements, ensuring acceptance and resolution within one business day.

Request an Offer and Deposit Registration in Dubai

  • Officially regulated fees

  • No hidden charges

  • Queue-free service

  • VIP support at no extra cost

From AED 5,265

+971 4 612 1810

How to File an Offer and Deposit Request in Dubai

Standard Process for Filing an Offer and Deposit Application

01

Visit Our Centre

Receive consultation from an EGSH specialist regarding the Offer and Deposit Request.

02

Submit Case Documents

Provide a tenancy contract, rent cheques, or property keys with supporting documents in Arabic or certified translation.

03

Pay the Required Fees

EGSH calculates the applicable fees, and payment is completed at the centre.

04

Receive Court Resolution

Obtain the judge’s official resolution through Dubai Courts within one business day.

Visit EGSH for VIP Service Without Queues

You can stop by EGSH during working hours without an appointment or book your visit at a time that suits you best.

Address
Art of Living Mall, Al Barsha 2, Dubai

Operating hours
Monday–Thursday, Saturday: 9:00 am–3:00 pm
Friday: 9:00 am–12:30 pm
Sunday: Closed

Call +971 4 612 1810WhatsApp

Documents Needed for Offer and Deposit Request

Ensure Required Documents Are Prepared for a Smooth Application

Application Forms

Offer and deposit request list and related advertisement form.

Identification and Licence

Valid Emirates ID; for companies, the manager’s ID and trade licence copy.

Tenancy Contracts and Cheques

Last signed contract, two new tenancy copies, and deposited cheques.

Supporting Evidence

Correspondence or notices proving rent refusal; all in Arabic translation.

About EGSH

Authorised Trustee for Tenancy Deposits in Dubai

EGSH is an officially licensed Real Estate Services Trustee, authorised by the Dubai Land Department (DLD) to file offer-and-deposit applications through the Rental Disputes Centre (RDC).

EGSH guarantees legally compliant filings with no delays or errors for clients. All applications are processed centrally, removing the need to visit multiple authorities. Resolutions are typically issued within one business day.

Authorised Trustee for Tenancy Deposits in Dubai

Why EGSH

EGSH makes all public services available in one place—fast, transparent, and compliant. We deliver convenience, personalised support, and priority processing for every client, focusing on innovation and sustainability.

Our Mission

To simplify life in Dubai by providing secure, seamless access to all government and real estate services from a single centre.

Our Vision

To set the benchmark for integrated government solutions, delivering efficiency and exceptional client care across the UAE.

Our Values

Transparency, efficiency, innovation, and complete client satisfaction.

Related Legal & Tenancy Services in Dubai

Submit an appeal against a rental dispute judgment through EGSH.
From AED 92,400
Submit a rental dispute case for amicable settlement in Dubai via EGSH.
From AED 92,400
Legally separate or merge registered properties in Dubai through EGSH.
From AED 990
View all Real Estate & Property Management Services

Who is eligible to file an offer and deposit tenancy case in Dubai?

The tenant may file an offer and deposit tenancy case, with their legal attorney under a notarised power of attorney, or a relative up to the fourth degree. Applications can only be submitted with documents in Arabic or those that have been legally translated and must comply with RDC requirements. EGSH assists with full online filing, translation, and compliance as a government-authorised service provider.

What are the government fees for an offer and deposit request in the UAE?

The fees include AED 50 for the offer and deposit application, AED 10 knowledge fees, and AED 10 innovation fees. If submitted via a Real Estate Services Trustee, an additional AED 130 + VAT is charged as a service partner fee. EGSH specialists will calculate the exact fee amount based on your case.

How long does it take to process a tenancy deposit request in the UAE?

A tenancy deposit request is typically processed within one business day once all required documents and fees have been submitted to the Rental Disputes Center (RDC). When filed via EGSH, an authorized Real Estate Services Trustee, the application is registered immediately, and the official resolution is issued by the RDC within the statutory timeframe.

What documents are required for depositing rent cheques?

To deposit rent cheques, the tenant must submit the original cheques, a copy of the last signed tenancy contract, Emirates ID (or manager’s ID and trade licence for companies), and any correspondence proving the landlord’s refusal to accept rent. All documents must be in Arabic or supported by a certified translation. EGSH verifies documents before filing to ensure acceptance by the RDC.

Is it possible to deposit property keys with the Dubai Courts?

The Rental Disputes Center (RDC) may accept property keys as a deposit if the landlord refuses to return them after the tenancy has been terminated. However, before doing so, the tenant must provide the landlord with written notice confirming their intention to return the keys. The tenant is also required to submit supporting proof, such as cleared rent and utility bills, the tenancy contract, and evidence of the landlord’s refusal or non-response.

What is the difference between an offer-and-deposit request and a rental dispute in Dubai?

An offer-and-deposit request is a preventive legal procedure filed with the Dubai Courts to deposit rent cheques, tenancy contracts, or property keys when the landlord refuses to accept them. In tenancy-related cases, these applications are processed through the Rental Disputes Centre (RDC) under the Dubai Land Department (DLD). This procedure provides legal proof of payment or handover and protects the tenant against claims of non-compliance with the terms of the agreement.

By contrast, a rental dispute in Dubai is a full case filed before the RDC to resolve substantive disagreements between landlord and tenant, such as non-payment of rent, eviction, or breaches of contract.

EGSH assists clients in filing offer and deposit requests, as well as complete rental dispute applications, ensuring compliance with Dubai Courts' procedures and, where applicable, DLD/RDC regulations.

Still have any questions?

Real Estate Services Trustee Consultant at EGSH

Explained by

Randa Sameer

Real Estate Services Trustee Consultant at EGSH

Randa Sameer has over three years of experience supporting Dubai Land Department transactions and real estate registrations. Her professional focus includes compliance with DLD regulations, ownership transfers, and trustee documentation.

About the Expert

Government Authorisation

EGSH is an officially authorised Real Estate Services Trustee, fully compliant with Dubai Land Department regulations.

One-Stop Service

All procedures, document submissions, and payments are handled in one place, eliminating the need to contact multiple offices.

Confidentiality Guaranteed

All personal data and documents are processed securely and confidentially in accordance with UAE law.

Multilingual Support

Our team speaks several languages, ensuring clear communication for clients of almost all backgrounds.

Personalised Assistance

Each client is assigned a dedicated consultant for individual support throughout the process.

Flexible Appointment Scheduling

Book your visit at a convenient time. Our office is open Monday to Saturday, 9:00 am to 5:00 pm.

What Our Clients Say About Us

google logo

Natalia was very professional, she was a pleasure to deal with. Answering my questions, always responsive to phone calls and very prompt at providing updates at each stage of golden visa application which was very quick to process.

google logo

had an excellent experience with EGSH. They truly live up to their promise of one-stop government services, handling everything with efficiency and professionalism from start to finish.

google logo

I had a wonderful experience. She provided outstanding service with great professionalism and care. Everything was handled smoothly and efficiently. I truly appreciate her dedication and would definitely recommend her services to others

google logo

Zara helped to get my Ejari completed. I recommend service here

google logo

Maria Claudia garcia helped me to renew my kids Emirates id. She went the extra mile to help me and she was so efficient and her communication skills are amazing. I would recommend the ESGH Emirates government services in barsha anytime. Thank you Maria for your help

google logo

Such a great service with an amazing and friendly environment and i would like to specially thank zara for her exceptional professionalism and support.

google logo

Had a great experience at Emirates Government Service Hub. Zara Moshiri truly went above and beyond to help me with my visa. I was facing a few issues during the process, and she handled everything patiently and professionally until it was sorted. Really grateful for her support — definitely ask for her when you visit this branch.

google logo

I would like to recognize the exceptional service I received from Umida at EGSH. From the very first minute, she made me feel genuinely welcome and at ease. Navigating the documentation required for a Golden Visa can be complex, yet Umida went far beyond what is typically expected — guiding me through every requirement with clarity, professionalism, and patience.

google logo

We are extremely pleased with the excellent visa services provided by EGSH in Dubai. From start to finish, their team demonstrated professionalism, efficiency, and deep expertise in handling visa applications for our workforce.

google logo

Ms. Zara Moshiri is extremely professional, patient, and supportive. She provided clear and thorough guidance and took the time to answer all my questions. I truly appreciate her help and highly recommend working with her.

google logo

Outstanding Service and Professionalism My wife and I recently applied for and obtained our 5-year Golden Visa (Retiree) in an exceptionally short time — mine in three days and my wife’s in just one day. We are extremely satisfied with the service provided by EGSH Emirates Government Service Hub.

google logo

Exceptional service every step of the way For showing your great example of services Remarkable dedication of consultant mrs Maria Garcia regalado. Thank you EGSH service Hub team

google logo

Amazing service! They went above and beyond to assist and resolved my concern there and then! Highly recommended anyone to visit this centre, the ladies are very helpful

google logo

Went there for a consulting. Booked an appointment in advance thro their website. Came early — no line — which is good. Very pleasant interior. My consultant Rachel, was polite. Answered all my questions. Can’t judge regarding the process once applied for an exact service, but consulting went well.

google logo

Amazing support and communication during the whole process. Rachel, Yara and Maria were super well organized and assisted in record time. We finished the whole process from star to end in 4 business days for 10 year Golden Visa!

google logo

I had an excellent experience with the wonderful help of Maria Claudia Garcia. Her professionalism and attention to detail made the whole process easy.

google logo

They are really very amazing very kind I was having problem with my residency and my license miss Zara and miss Amna they really help me from start to end and they are really very kind and professional highly recommend if any wants to setup there business go with egsh and thanks miss Zara 🙏 you are really very amazing person

google logo

I had a pleasure being assistanced by Ms. Natalia today and her support throughout the process. Everything was smooth, super professional, efficient and high level service was exceptional. Highly recommended for anyone looking for reliable and smooth government-related services.

google logo

I had such a great experience with EGSH (Emirates Government Services Hub)! Everything went super smoothly, and the team was really helpful. A big shout‑out to Ms. Zara Moshiri—she was kind and supportive the whole way through. Truly appreciate it!

google logo

Super quick and efficient service. Maria was available via WhatsApp and responded very quickly to all messages.

google logo

I got a delightful service from them to upgrade my visa category half of the expected timeline. Compared with my previous place, this the best and I would like to recommend any of visa service for all of you. * reasonable fair (I was asked twice my previous what I paid). * fast service and delivering before timeline. * Authentic service. Thank you so much Maria for your dedicated service.!

google logo

An exceptional service from Zara at EGSH. She guided us perfectly through the process and managed to get us even more than we had anticipated. A world class service center with exceptional staff. Would recommend them to anyone who wants to get sorted for government services

google logo

Hello, My Name is Kelvin it was my first time to hear EGSH Emirates Govt from my sponsor. I was assisted By Mrs Maria Claudia Garcia the experience was amazing from the beginning to the End she has been supporting and guiding me through all the process. I am grateful to her and the entire team for the help. I trust and believe EGSH is a place to recommend to family members and friends.

google logo

A very hassle free experience from EGSH. Special mention of Ms.Zara who was most helpfull. Her quick response to queries and swift action are much appeciated.

google logo

We had the pleasure of being assisted by the lovely Ms Maria and Ms Randa. They were clear concise and super professional throughout our whole process of renewing our Ejari and business licence. Maria provided continued support while we were waiting for our business Ejari to come through and made it a simple seamless process.

google logo

EGSH in art of living is the best Hub center for every thing that you want in dubai Specially Ms.ZARA MOSHIRI is the advisor and assistance and she is beside you in every step Thank you Ms.ZARA MOSHIRI and EGSH

google logo

I recently visited this institution had an exceptional experience! Ms. Maria Claudia took the time to understand my needs and preferences. I really appreciate her support and services.

google logo

Good morning, I needed to apply for the Golden Visa and went to this EGSH Emirates office. I was very impressed by their facilities and the peaceful atmosphere. We were fortunate to be assisted by María Claudia García, who provided exceptional service. She advised and helped us every step of the way, guiding us through the entire process until we obtained the Golden Visa.

google logo

I would like to express my appreciation to Ray from EGSH for his outstanding assistance in handling the transfer of our property at Rove Hotel. He was very helpful, accommodating, and patient throughout the entire process, from addressing transaction concerns and verifying documents to the actual property transfer and ensuring the new owner received the title deed…

google logo

I worked with Amir and Zara, they took care of everything, I only had to send the mandatory information. In a very short time, everything was completed. I was amazed, considering how difficult it had seemed before. Not to mention, the fees were the same or even lower than those of the other companies I mentioned. For me, it was a 10/10 experience, the quickest and smoothest process someone could have in this journey. Strongly recommend them.

google logo

Zara assisted me with my Ejari registration, and she was absolutely amazing. She demonstrated exceptional professionalism, efficiency, and delivered everything promptly. Truly a pleasure to work with!

google logo

THE BEST!!! Zara you are as always star

google logo

Thanks to EGSH and to Zara for Excellent service — professional, attentive, and truly pleasant experience. Highly recommended!

google logo

Had an amazing service for the transfer of property there, specially Rachel Rahmat she was very helpfull throughout the process, looking forward to work more.

google logo

Visited for the first time for a property transfer and had an amazing experience with Jessieca! She was professional, helpful, and made the entire process smooth and stress-free. Highly recommended for all government services excellent customer service!

google logo

Personally, I find this the best centre in Dubai. They always go the extra mile. Especially Maria Garcia has help out so much in such an efficient way! Thank you!

google logo

Went there for ejari cancellation. Excellent place. Staff was so cooperative. Ms Maria and Ms Fatima assist me and it was a fast process.

google logo

This is probably the best government service hub in Dubai. You come in, asked to be seated, and the staff will come to you instead of standing on the reception and on queue. They will offer you tea and water are available at each table. Really embodies the Emirati hospitality and what seamstresses Dubai is known for.

google logo

I was here the morning of this post. The concierge like service with a contact person arranging for you all the difeerent interactions is making the interactuon as smooth as possible. A truly delightful experience and a true commitment to service excellence, thank you for the great experience and for the initiative to present government interactions in this way!

google logo

Outstanding service — fast, friendly, and highly professional. Thank you very much!

google logo

I’ve been here for the first time and I can say that this organization definitely worth to come here and make all proceeds with their help! We were changing the owner and such difficult process was really easy for us with your help and most of the time it was done online. So I’m very grateful to Mrs Zara and her support during all the process❤️

google logo

I had an excellent experience with Natalia Baiamonte from EGSH while getting Ejari certificate. From the very beginning, she was professional, attentive, and extremely helpful. Natalia guided me through the process clearly, answered all my questions with patience, and made task feel simple and stress-free. Highly recommend Natalia for her outstanding customer service and dedication!

google logo

We had great experience with Amal She is so helpful and awesome She stayed with us over her duty today just to finish her work Thanks Amal

google logo

I had a really good experience with EGSH (Emirates Government Services Hub). Everything went smoothly and the team was super helpful. Special thanks to Zara and Amal. they were so supportive and kind throughout the process. Really appreciate it!

google logo

I had a great experience with this office. They handle everything related to company setup, residency, Golden Visa, DLD, and more. The office is very clean, modern, and welcoming, and the staff are extremely professional and polite. A special thank to Ms. Zara for her kindness and guidance throughout the process so smoothly and professionally, and to Ms. Amal for managing the administrative registration.

google logo

Zara is the best always attentive to every requests and helping with a solving problems without delay thank you Zara❤️🌸 …

google logo

Absolutely stunning office, i am awestruck. No one can beat Dubai for the kind of hospitality you get in a government office… Its mind-blowing 😍 i wish i could give a 10 star rating (double) on 5 🤩

google logo

I had a great experience with EGHS. I was assisted by Sarah Almeida and she delivered an amazing service. Very attentive, promptly responded my messages and guided me throughout the process. It was all very smooth and done very quickly. I highly recommend and I’ll definitely use their services again.

google logo

I received really attentive and fast service from Sarah, got all the documents even earlier than promised. Thank you! 😁

google logo

One of the best people to work with. These guys are really smart and professional. Thanks to Ms Zara

google logo

Zara helped me with my services and the process was very easy and she was very helpful

Visit Our Centre

Working Hours