Who is eligible to file a rental dispute case for amicable settlement in Dubai?

A rental dispute case for amicable settlement may be filed by a tenant, landlord, property manager, or their authorised legal representative. Individuals and legal entities are eligible, also as non-residents and visitors.

Can a property dispute be resolved without court proceedings in Dubai?

In Dubai, property disputes related to eviction, contract renewal, unpaid rent, termination of an active tenancy contract, or properties vacated for demolition and reconstruction can be resolved without court proceedings. The RDC issues the resolution as a legally binding agreement, approved by a supervising judge, and it is enforceable without the need for litigation.

How long does the RDC rental dispute process take?

The process consists of two main stages. Case registration is completed within one visit to the authorised Real Estate Services Trustee Centre, like EGSH. After submission, conciliation and finalisation typically take up to 7 business days, depending on the case and the parties' availability. All sessions are conducted remotely via the RDC system.

What happens if the other party refuses to settle the real estate dispute?

If the other party does not agree to an amicable tenancy settlement, the conciliation process is terminated. The applicant may then proceed to file a formal litigation case with the RDC by standard judicial procedures. In such cases, previous submissions and supporting documents may be used in the litigation file.

Dispute Case (For Amicable Settlement) in Dubai – Amicable Tenancy Settlement in Dubai

Name: Dispute Case
Brand: EGSH

Dispute Case for Amicable Settlement Services in Dubai

Official RDC Procedure for Amicable Tenancy Settlement

Register a rental dispute case for amicable settlement through EGSH, an authorised Real Estate Services Trustee Centre accredited by the Dubai Land Department (DLD) and the Rental Dispute Center (RDC). We handle the complete filing procedure, including verification of tenancy documents, preparation of the case file, digital submission through the official RDC platform, and scheduling of the remote conciliation session.

Why choose EGSH:

Accredited by the DLD and RDC to register tenancy dispute cases
One-visit case submission with full procedural support
VIP, queue-free assistance throughout the process
Transparent fees applied at official government rates

Your case is formally registered during your visit, and the conciliation session is conducted remotely. The endorsed settlement agreement is issued electronically through the RDC system.

Official RDC Procedure for Amicable Tenancy Settlement

Contact EGSH

Visit our authorised centre during working hours—no prior appointment is required. You may also book your visit online for convenience.

Document Review

Provide your Ejari contract, Emirates ID or licence documents, IBAN details, and any notices or supporting evidence related to the tenancy dispute.

Application Submission

Our consultant enters your case details into the official RDC system and also calculates and collects the official fees based on your type of case.

Receive the Settlement Outcome

Attend the RDC conciliation session remotely and receive the signed agreement online, approved by a supervising judge, and issued online.

Visit EGSH for VIP Service Without Queues

You can stop by EGSH during working hours without an appointment or book your visit at a time that suits you best.

Address
Art of Living Mall, Al Barsha 2, Dubai

Operating hours
Monday — Saturday: 9:00 am — 5:00 pm
Sunday: Closed

Call +971 4 612 1810 WhatsApp

Tenancy & ID Documents

Provide a valid Ejari contract and Emirates ID (individual or company manager).

Property & Bank Details

Submit a valid management contract and proof of an IBAN from a bank letter or statement.

Legal Notices & Authorisations

Include a legal notice with delivery proof and power of attorney if represented.

Supporting Evidence (If Any)

Attach relevant emails, bills, cheque copies, renewal offers, or other proof.

Take a 3D Tour of EGSH

VIP Service

Personal assistance and priority processing with no queues.

Affordable Fees

Official government rates with transparent, fixed pricing.

All Services in One Place

Comprehensive range of UAE government services under one roof.

One-Visit Completion

Most procedures are completed in a single visit to the centre.

What Is an Amicable Settlement for Rental Disputes in Dubai

An amicable settlement is an official pre-litigation procedure overseen by the Rental Dispute Center (RDC) that enables landlords and tenants to resolve tenancy disputes through structured conciliation before a formal case is opened. The process is governed by RDC regulations and forms part of the mandatory dispute-resolution framework for rental cases in Dubai.

During the conciliation stage, a certified conciliator appointed by the RDC reviews the case file, conducts the session, and records the terms agreed upon by both parties. If a settlement is reached, the conciliator prepares the agreement electronically and submits it to a supervising judge for approval. Once approved, the settlement becomes an executory instrument, enforceable through the RDC Execution Department without the need for court hearings or additional rulings.

Amicable settlement is formally recognised by the DLD and RDC as a lawful alternative to initiating full litigation and is often required before certain dispute categories proceed to judicial review.

When an Amicable Settlement Is Used

An amicable settlement request is appropriate when the parties seek a binding, enforceable resolution without entering a full rental dispute case. Common scenarios include:

Eviction requests (end of contract, owner’s personal use, property sale, non-compliance, or legal grounds under tenancy law)
Lease renewal disagreements, including rent increase disputes and refusal to renew
Unpaid rent or partial payment claims, including bounced cheques
Early termination of tenancy contracts or disputes over notice periods
Return-to-premises claims, such as cases involving demolition, reconstruction, or temporary eviction
General contractual disagreements, where parties prefer conciliation to litigation

This process is particularly effective when both parties intend to preserve a working relationship or wish to avoid the time and cost associated with formal judicial proceedings.

Advantages and Limitations of Amicable Settlement in Dubai

Amicable settlement offers a fast and cost-efficient way to resolve tenancy disputes before entering formal litigation. Sessions are scheduled quickly, held remotely, and usually result in a binding agreement far sooner than a full court process. When a settlement is reached, the RDC refunds 50% of the basic fee, and the approved agreement becomes an executory instrument that the RDC Execution Department can enforce directly. The process also helps maintain a workable relationship between landlord and tenant, as it focuses on reaching a practical, supervised resolution rather than escalating the dispute.

At the same time, amicable settlement has clear limitations.

The procedure requires participation from both parties; no settlement can be issued if one side refuses to attend or negotiate.
The RDC only conciliates tenancy-related matters under its jurisdiction, and conciliators cannot approve terms that contradict tenancy regulations or public policy.
Claims must be supported by evidence—an unregistered lease, missing payment records, or incomplete documentation may prevent progress.

Cases involving criminal allegations or disputes outside tenancy law cannot be resolved through this stage and must proceed directly to formal litigation.

Procedural Features of Amicable Dispute Resolution

The amicable settlement process is conducted entirely through the RDC’s digital platform and follows a regulated workflow designed for transparency and enforceability.

Key procedural elements:

Mandatory document submission through the RDC system, either directly online or via an authorised Real Estate Services Trustee Centre.
All documents must be in Arabic or translated into Arabic by a certified legal translator, in accordance with RDC rules.
Tele-conciliation sessions are conducted remotely; personal attendance at the RDC is not required.
Conciliator-led process, where the conciliator mediates negotiations and drafts the agreement based on the parties' consensus.
Judicial approval: If a settlement is reached, a supervising judge approves it, giving the document enforceable status.
Transition to litigation: If no agreement is achieved, the applicant may escalate to a full RDC case without resubmitting the entire file.

This digital framework ensures that amicable settlements are handled efficiently while maintaining full legal validity and enforceability.

Required Documentation and Evidence for the Amicable Settlement Stage

The RDC accepts only complete and properly prepared case files. All documents must be submitted in Arabic or accompanied by a certified legal translation. At a minimum, the applicant must provide a valid Ejari tenancy contract, identification documents, and evidence supporting the claim—such as rent payment records, bank transfers, cheques, or notices served to the other party.

For eviction, renewal, or non-payment cases, the RDC requires proof that statutory notices were issued correctly and within the required timeframes. Any communication between the parties, including emails or written requests, should be submitted to demonstrate attempts to resolve the matter.

Corporate landlords or tenants must include a valid trade licence and proof of authorised representation. If a representative files the case, a notarised Power of Attorney is required.

Applications with missing, untranslated, or inconsistent documentation are returned for correction and may be rejected during the audit stage, preventing the case from progressing to conciliation.

Official Fees for Filing a Rental Dispute Case

Fees are applied by the Rental Dispute Center based on the nature and value of the claim. The fee structure is:

Standard Fees. 3.5% of annual rent for eviction, renewal, rent claims, termination, or return-to-premises cases (minimum AED 500 – maximum AED 20,000), 3.5% of the claimed amount for monetary disputes (minimum AED 500 – maximum AED 15,000)
Additional Fees. AED 25 – Registration of Power of Attorney (if applicable), AED 100 – Process service fee, AED 10 – Knowledge fee, AED 10 – Innovation fee.
Service Partner Fee (Trustee Centres). AED 130 + VAT when filing through an authorised Real Estate Services Trustee Centre.

If the parties reach an amicable settlement, 50% of the basic RDC fee is refunded, as a measure to encourage conciliation and reduce formal litigation.

Where to Complete an Amicable Settlement Case in Dubai

An amicable settlement case can be filed only through official RDC-approved channels:

Real Estate Services Trustee Centres (such as EGSH)
Consultants verify documents, perform the filing on the RDC platform, translate documents when required, and schedule the tele-conciliation session. This option provides full support and ensures compliance with all procedural requirements.
RDC Website / Digital Platform
Applicants may submit the case online, upload documents, pay fees digitally, and attend the remote conciliation session via the system.

Both channels follow the same official digital workflow, and once the conciliator and judge approve the settlement, the agreement is issued electronically and becomes legally enforceable.

Common Errors That Delay or Prevent Amicable Settlement Registration

Most delays at the RDC occur due to procedural mistakes made during case filing. The common issues are:

Submitting a tenancy contract that is not registered in Ejari.
Uploading documents only in English without an approved Arabic translation.
Payment records are incomplete or unsupported—for example, when claims for unpaid rent are made without providing bank transfers, cheque copies, or receipts.
Submitting documents with mismatched names between the tenancy contract, Ejari certificate, and identification documents.

Providing eviction or renewal notices that do not meet statutory requirements, including incorrect notice periods or notices issued by an unauthorised person.
Uploading incomplete files, such as missing contract pages, illegible scans, or unclear payment evidence.
Filing the case under the wrong dispute category in the RDC system which may prevent allocation to the correct conciliator or lead to automatic rejection.
Submitting applications without the required Power of Attorney when the case is filed by a representative.

Ensuring document accuracy and full compliance with RDC requirements is essential for the conciliator to accept the case and schedule the settlement session without delays.

Consequences of Non-Participation in the Conciliation Session

If one of the parties does not participate in the conciliation session, the amicable settlement process cannot move forward. The RDC does not issue a settlement in the absence of mutual consent; instead, the file is closed at the conciliation stage. The applicant may then proceed directly to file a formal dispute case through the RDC, where the matter is transferred to litigation and examined by a judge.

Non-participation does not create any presumption in favour of the attending party. The absent party is not considered at fault by default, and no decision is issued against them at the conciliation stage. However, the absence may be noted in the litigation file, particularly in cases where one party has repeatedly avoided communication. The applicant must initiate the formal dispute case if they wish to continue pursuing their claim.

What Happens After the Settlement Is Approved

When both parties reach an agreement and the conciliator records the terms, the settlement is submitted to a supervising judge for approval. Once approved, the agreement becomes an executory instrument with the same enforceability as a judgment issued by the RDC. The approved document is delivered electronically and can be used immediately to confirm the agreed tenancy terms or to enforce payment obligations.

If either party fails to comply with the terms of the approved settlement, the other party may initiate execution procedures through the RDC Execution Department. No new litigation is required; the settlement itself serves as the enforceable basis for execution. This allows the prevailing party to recover rent arrears, enforce eviction, or secure compliance with the agreement through the standard enforcement mechanisms set out under RDC regulations.

Real Estate Services Trustee Consultant at EGSH

Explained by

Randa Sameer

Real Estate Services Trustee Consultant at EGSH

Randa Sameer has over three years of experience supporting Dubai Land Department transactions and real estate registrations. Her professional focus includes compliance with DLD regulations, ownership transfers, and trustee documentation.

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Frequently Asked Questions About Rental Dispute Resolution in Dubai

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