real estate trustee office dubai

A Faster, Legal Way to Resolve Rental Disputes

A Faster, Legal Way to Resolve Rental Disputes

Amicable dispute settlement is a formal procedure that enables landlords and tenants to resolve rental disputes without resorting to litigation. The process is conducted through the Rental Dispute Settlement Centre (RDC) and results in a legally binding agreement approved by a supervising judge.

The service applies to cases involving contract renewal, termination, eviction, unpaid rent, or breaches of tenancy terms. The agreement issued through this process carries the force of an executive instrument and can be enforced without further court action.

Through EGSH, a government-authorised Real Estate Services Trustee, clients can file a dispute case, submit all required documents, attend a remote conciliation session, and receive an approved settlement within a legally defined timeframe.

A Faster, Legal Way to Resolve Rental Disputes

How to File a Rental Dispute Case for Amicable Settlement

Follow Our Simple Process With EGSH Support

01

Visit Our Centre

Meet with an EGSH specialist to review your dispute case and required documentation.

02

Submit Case Documents

Provide the tenancy contract, ID, management contract, and any other relevant supporting documents.

03

Pay the Required Fees

An EGSH specialist calculates and collects the official fees based on the type of your case.

04

Receive the Settlement Outcome

Attend the RDC conciliation session remotely and receive the signed agreement online.

Visit EGSH for VIP Service Without Queues

You can stop by EGSH during working hours without an appointment or book your visit at a time that suits you best.

Address
Art of Living Mall, Al Barsha 2, Dubai

Operating hours
Monday — Saturday: 9:00 am — 5:00 pm
Sunday: Closed

Required Documents for Filing a Dispute Case in Dubai

Gather Documents to Support Your Tenancy Claim

Tenancy & ID Documents

Provide a valid Ejari contract and Emirates ID (individual or company manager).

Property & Bank Details

Submit a valid management contract and proof of an IBAN from a bank letter or statement.

Legal Notices & Authorisations

Include a legal notice with delivery proof and power of attorney if represented.

Supporting Evidence (If Any)

Attach relevant emails, bills, cheque copies, renewal offers, or other proof.

About EGSH

Trusted Legal Assistants for Dubai Tenancy Disputes

EGSH is an officially licensed Real Estate Services Trustee, authorised by the Dubai Land Department (DLD) to submit rental dispute cases through the Rental Dispute Settlement Centre (RDC). Authorisation includes access to RDC systems for digital case registration, document verification, and compliance with submission protocols.

All steps — from case review and documentation to submission and follow-up — are carried out through EGSH in accordance with RDC protocols. Clients receive comprehensive legal assistance without needing to visit multiple offices or interact directly with government portals.

EGSH ensures secure handling of tenancy dispute cases, with legally valid outcomes approved by a supervising judge and recognised under Dubai property law.

Trusted Legal Assistants for Dubai Tenancy Disputes

Why EGSH

EGSH makes all public services available in one place — fast, transparent, and compliant. We deliver convenience, personalised support, and priority processing for every client, focusing on innovation and sustainability.

Our Mission

To simplify life in Dubai by providing secure, seamless access to all government and real estate services from a single centre.

Our Vision

To set the benchmark for integrated government solutions, delivering efficiency and exceptional client care across the UAE.

Our Values

Transparency, efficiency, innovation, and complete client satisfaction.

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Who is eligible to file a rental dispute case for amicable settlement in Dubai?

A rental dispute case for amicable settlement may be filed by a tenant, landlord, property manager, or their authorised legal representative. Both individuals and legal entities are eligible. Non-residents and visitors can also submit a case, provided that all required documents are complete and have been legally translated into Arabic. The applicant must present valid identification and proof of tenancy relationship as defined under Dubai tenancy law.

Can a property dispute be resolved without court proceedings in Dubai?

In Dubai, property disputes related to eviction, contract renewal, unpaid rent, termination of an active tenancy contract, or properties vacated for demolition and reconstruction can be resolved without the need for court proceedings. The RDC issues the resolution as a legally binding agreement, approved by a supervising judge, and it is enforceable without the need for litigation.

What are the official fees for registering a rental dispute case in Dubai?

The official fees for rental dispute case registration in Dubai depend on the type and value of the claim: 3,5% of the annual rental amount for eviction, renewal, termination, or general rental cases, with a minimum fee of AED 500 and a maximum of AED 20,000. 3,5% of the financial claim amount for monetary claims, with a minimum of AED 500 and a maximum of AED 15,000. Additional fixed charges include: AED 25 for power of attorney registration (if applicable) AED 100 advertisement fee AED 10 knowledge fee AED 10 innovation fee If the dispute is resolved amicably, 50% of the basic claim fee is refunded. EGSH will calculate the exact fee amount based on your case type and claim value.

Can non-residents submit a rental dispute case in Dubai through EGSH?

Non-residents can submit a dispute case in Dubai through EGSH, provided they supply all required documents in Arabic or with a certified translation. The applicant must have a valid tenancy relationship and present identification, tenancy contract (Ejari), and supporting evidence. EGSH assists with compliance and digital submission through the official RDC system.

How long does the RDC rental dispute process take?

The process consists of two main stages. Case registration is completed within one visit to the authorised Real Estate Services Trustee Centre, like EGSH. After submission, conciliation and finalisation typically take up to 7 business days, depending on the case and the parties' availability. All sessions are conducted remotely via the RDC system. EGSH ensures timely submission, tracks the case status, and coordinates the scheduling of your session.

What happens if the other party refuses to settle the real estate dispute?

If the other party does not agree to an amicable tenancy settlement, the conciliation process is terminated. The applicant may then proceed to file a formal litigation case with the Rental Dispute Settlement Centre (RDC) by standard judicial procedures. In such cases, previous submissions and supporting documents may be used in the litigation file.

Still have any questions?

Why Resolve Tenancy Disputes with EGSH

Legal Accuracy, Fast Processing, and Reduced Conflict

Government Authorisation

EGSH is an officially authorised Real Estate Services Trustee, fully compliant with Dubai Land Department regulations.

One-Stop Service

All procedures, document submissions, and payments are handled in one place, eliminating the need to contact multiple offices.

Confidentiality Guaranteed

All personal data and documents are processed securely and confidentially in accordance with UAE law.

Multilingual Support

Our team speaks several languages, ensuring clear communication for clients of almost all backgrounds.

Personalised Assistance

Each client is assigned a dedicated consultant for individual support throughout the process.

Flexible Appointment Scheduling

Book your visit at a convenient time—our office is open six days a week, from Monday to Saturday, from 9:00 AM to 5:00 PM, to accommodate your schedule.

What Our Clients Say About Us

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I would like to express my appreciation to Ray from EGSH for his outstanding assistance in handling the transfer of our property at Rove Hotel. He was very helpful, accommodating, and patient throughout the entire process, from addressing transaction concerns and verifying documents to the actual property transfer and ensuring the new owner received the title deed…

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I worked with Amir and Zara, they took care of everything, I only had to send the mandatory information. In a very short time, everything was completed. I was amazed, considering how difficult it had seemed before. Not to mention, the fees were the same or even lower than those of the other companies I mentioned. For me, it was a 10/10 experience, the quickest and smoothest process someone could have in this journey. Strongly recommend them.

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Zara assisted me with my Ejari registration, and she was absolutely amazing. She demonstrated exceptional professionalism, efficiency, and delivered everything promptly. Truly a pleasure to work with!

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THE BEST!!! Zara you are as always star

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Thanks to EGSH and to Zara for Excellent service — professional, attentive, and truly pleasant experience. Highly recommended!

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Had an amazing service for the transfer of property there, specially Rachel Rahmat she was very helpfull throughout the process, looking forward to work more.

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Visited for the first time for a property transfer and had an amazing experience with Jessieca! She was professional, helpful, and made the entire process smooth and stress-free. Highly recommended for all government services excellent customer service!

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Personally, I find this the best centre in Dubai. They always go the extra mile. Especially Maria Garcia has help out so much in such an efficient way! Thank you!

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Went there for ejari cancellation. Excellent place. Staff was so cooperative. Ms Maria and Ms Fatima assist me and it was a fast process.

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This is probably the best government service hub in Dubai. You come in, asked to be seated, and the staff will come to you instead of standing on the reception and on queue. They will offer you tea and water are available at each table. Really embodies the Emirati hospitality and what seamstresses Dubai is known for.

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I was here the morning of this post. The concierge like service with a contact person arranging for you all the difeerent interactions is making the interactuon as smooth as possible. A truly delightful experience and a true commitment to service excellence, thank you for the great experience and for the initiative to present government interactions in this way!

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Outstanding service — fast, friendly, and highly professional. Thank you very much!

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I’ve been here for the first time and I can say that this organization definitely worth to come here and make all proceeds with their help! We were changing the owner and such difficult process was really easy for us with your help and most of the time it was done online. So I’m very grateful to Mrs Zara and her support during all the process❤️

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I had an excellent experience with Natalia Baiamonte from EGSH while getting Ejari certificate. From the very beginning, she was professional, attentive, and extremely helpful. Natalia guided me through the process clearly, answered all my questions with patience, and made task feel simple and stress-free. Highly recommend Natalia for her outstanding customer service and dedication!

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We had great experience with Amal She is so helpful and awesome She stayed with us over her duty today just to finish her work Thanks Amal

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I had a really good experience with EGSH (Emirates Government Services Hub). Everything went smoothly and the team was super helpful. Special thanks to Zara and Amal. they were so supportive and kind throughout the process. Really appreciate it!

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I had a great experience with this office. They handle everything related to company setup, residency, Golden Visa, DLD, and more. The office is very clean, modern, and welcoming, and the staff are extremely professional and polite. A special thank to Ms. Zara for her kindness and guidance throughout the process so smoothly and professionally, and to Ms. Amal for managing the administrative registration.

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Zara is the best always attentive to every requests and helping with a solving problems without delay thank you Zara❤️🌸 …

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Absolutely stunning office, i am awestruck. No one can beat Dubai for the kind of hospitality you get in a government office… Its mind-blowing 😍 i wish i could give a 10 star rating (double) on 5 🤩

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I had a great experience with EGHS. I was assisted by Sarah Almeida and she delivered an amazing service. Very attentive, promptly responded my messages and guided me throughout the process. It was all very smooth and done very quickly. I highly recommend and I’ll definitely use their services again.

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I received really attentive and fast service from Sarah, got all the documents even earlier than promised. Thank you! 😁

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One of the best people to work with. These guys are really smart and professional. Thanks to Ms Zara

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Zara helped me with my services and the process was very easy and she was very helpful