Dispute Case for Amicable Settlement Services in Dubai
Official RDC Procedure for Rental Dispute Conciliation in Dubai
The Rental Dispute Center (RDC), established under Decree No. 26 of 2013 as the judicial arm of the Dubai Land Department (DLD), has exclusive jurisdiction over tenancy disputes between landlords and tenants in the emirate. The amicable settlement is the mandatory pre-litigation conciliation stage within the RDC framework. Filing fees are calculated at 3.5% of annual rent (minimum AED 500, maximum AED 20,000), and if both parties settle, 50% of the basic RDC fee is refunded.
EGSH operates as an authorised Real Estate Services Trustee Centre accredited by the DLD and the RDC. We handle the complete case-filing procedure—from verifying tenancy documents and submitting them digitally via the official RDC platform to scheduling the remote conciliation session. The endorsed settlement agreement, once approved by a supervising judge, is issued electronically and becomes a legally enforceable instrument.
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According to the Rental Dispute Center (RDC), case registration is completed during a single visit, and the conciliation session is typically scheduled within 7 to 15 business days from the date of complete submission.
File an Amicable Settlement Case in Dubai
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From AED 92,400
How to File a Rental Dispute Case for Amicable Settlement in Dubai
A Structured and Compliant Process Through the Official RDC System
01
Visit EGSH
Walk in during working hours or book an appointment online—a dedicated consultant begins processing your case, with VIP service and no queues.
02
Document Review
Your tenancy documents, identification, payment records, and supporting evidence are verified against RDC filing requirements before submission.
03
Application Submission
The case file is entered into the official RDC digital platform, fees are calculated based on the dispute category, and the conciliation session is scheduled.
04
Receive Your Settlement Agreement
Attend the remote conciliation session conducted by the RDC, and receive the approved settlement agreement—endorsed by a supervising judge and issued electronically.
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Art of Living Mall, Al Barsha 2, Dubai
Operating hours
Monday–Thursday, Saturday: 9:00 am–5:00 pm
Friday: 9:00 am–12:00 pm, 2:00 pm–5:00 pm
Sunday: Closed
Documents Required for Filing a Rental Dispute Case in Dubai
Prepare the Required Documentation for Compliant RDC Submission
Tenancy and Identification Documents
Provide a valid Ejari-registered tenancy contract and Emirates ID for individuals, or a trade licence with the manager’s Emirates ID for corporate applicants.
Financial and Bank Details
Submit a bank letter or recent statement confirming the plaintiff’s IBAN, required by the RDC for all case registrations.
Legal Notices and Authorisations
Include a notarised eviction or legal notice with proof of delivery, and a notarised Power of Attorney if the case is filed through a representative.
Supporting Evidence
Attach relevant correspondence, rent payment records, bounced cheque copies, renewal offers, or any other documentation that supports the tenancy claim.
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Why Choose EGSH for Amicable Settlement of Rental Disputes
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What Is an Amicable Settlement at the Rental Dispute Center
The amicable settlement is the official pre-litigation conciliation stage within the Rental Dispute Center (RDC). The RDC is a specialised judicial authority established under Decree No. 26 of 2013 to resolve tenancy disputes in Dubai. The procedure enables landlords and tenants to reach a binding resolution through conciliation. A certified RDC conciliator supervises the process, and a judge approves the final agreement before it takes effect.
The landlord-tenant relationship in Dubai is governed by Law No. 26 of 2007 (as amended by Law No. 33 of 2008). This legislation sets out the legal framework for tenancy contracts, rent increases, grounds for eviction, and dispute resolution. All tenancy contracts must be registered with the Real Estate Regulatory Agency (RERA) through the Ejari system. The RDC has exclusive jurisdiction over rental disputes arising from these contracts, including those in free zones. Over 240,000 tenancy contracts are registered in Dubai each year, placing the RDC at the centre of a high-volume dispute resolution environment.
During the conciliation stage, the certified conciliator reviews the case file and conducts the session remotely via the RDC tele-litigation system. If both parties reach an agreement, the conciliator drafts the settlement electronically. A supervising judge then approves the document. Once approved, the settlement becomes an executory instrument, enforceable through the RDC Execution Department without court hearings or additional rulings.
When an Amicable Settlement Is Filed
An amicable settlement request is appropriate when the parties seek a binding, enforceable resolution without entering a full rental dispute case. The most common scenarios include:
- Eviction requests—end of contract, personal use, property sale, non-compliance, or legal grounds under tenancy law.
- Lease renewal disagreements—rent increase disputes and refusal to renew.
- Unpaid rent or partial payment claims, including bounced cheques.
- Early termination of tenancy contracts or disputes over notice periods.
- Return-to-premises claims involving demolition or reconstruction.
- General contractual disagreements where parties prefer conciliation to litigation.
This process is effective when both parties intend to preserve a working relationship or wish to avoid the time and cost of formal judicial proceedings. Applicants who need to verify their Ejari registration in Dubai before filing should ensure the tenancy contract is current and correctly registered. The RDC requires a valid Ejari certificate as part of the case file.
Advantages and Limitations of Amicable Settlement
An amicable settlement offers a faster and more cost-effective path to resolving tenancy disputes than full litigation. Sessions are scheduled within days, conducted remotely, and typically result in a binding agreement far sooner than a formal court process. When a settlement is reached, the RDC refunds 50% of the basic fee. The approved agreement is directly enforceable through the RDC Execution Department. The process also helps preserve a workable relationship between landlord and tenant.
At the same time, the procedure has limitations. Settlement requires participation from both parties—no agreement can be issued if one side refuses to attend or negotiate. The RDC conciliates only tenancy-related matters within its jurisdiction. Conciliators cannot approve terms that contradict tenancy regulations or public policy. Claims must be supported by documentary evidence—an unregistered lease, missing payment records, or incomplete documentation may prevent the case from progressing. Disputes involving criminal allegations or matters beyond tenancy law must proceed directly to formal litigation.
How Amicable Settlement Differs From Full Litigation at the RDC
Understanding the difference between conciliation and first-instance litigation helps applicants assess which route suits their circumstances.
At the amicable settlement stage, a conciliator mediates the discussion and drafts the agreement. A supervising judge then approves it. The timeline is typically 7 to 15 business days. Fees are 3.5% of annual rent, and 50% is refunded if the case is settled. The outcome is an enforceable settlement agreement that cannot be appealed.
In contrast, a first-instance lawsuit at the RDC is heard by a judicial committee consisting of a judge and two members. A ruling is typically issued within 30 days. Fees are the same percentage but are non-refundable. The judgment can be appealed within 15 days, provided the disputed amount exceeds AED 100,000 or the case involves eviction. For cases that do not resolve at the conciliation stage, applicants may appeal a rental dispute judgment through the RDC's formal appellate process.
Official Fees for Filing a Rental Dispute Case
The Rental Dispute Center applies fees based on the nature and value of the claim. The fee structure is as follows.
Standard Case Fees: 3.5% of annual rent for eviction, lease renewal, rent claims, termination, or return-to-premises cases—minimum AED 500, maximum AED 20,000. For monetary disputes, the fee is 3.5% of the claimed amount, with a minimum of AED 500 and a maximum of AED 15,000.
Additional Fees: AED 100 for process service, AED 10 for knowledge fee, AED 10 for innovation fee, and AED 25 for Power of Attorney registration in the RDC system (if applicable). If a notarised Power of Attorney is required, fees at EGSH start from AED 2,050 depending on the type of document.
Trustee Centre Service Fee: AED 130 + VAT when filing through an authorised Real Estate Services Trustee Centre such as EGSH.
If the parties reach an amicable settlement, 50% of the basic RDC fee is refunded. This incentive is designed to encourage conciliation and reduce the volume of formal litigation.
All fees listed are current as of the publication date and are subject to change by the Rental Dispute Center. Applicants should confirm the applicable fee at the time of filing.
How the Amicable Settlement Process Works
Case Registration. The applicant visits EGSH or files through the RDC online platform. All required documents are submitted and verified for completeness. EGSH consultants enter the case into the official RDC system, calculate the applicable fees, and process the payment.
Conciliation Session. A certified conciliator appointed by the RDC reviews the case file and conducts the session remotely via the tele-litigation system. Both parties present their positions. The conciliation period is up to 15 days and may be extended by the supervising judge if required.
Settlement Approval. If both parties agree on the terms, the conciliator records the agreement electronically. The settlement is submitted to the supervising judge for approval. Once approved, it becomes an executory instrument with the same enforceability as an RDC judgment.
Enforcement (If Needed). The approved settlement is enforceable through the RDC Execution Department. No separate court proceedings are required. If either party fails to comply, the other may apply directly for enforcement through the standard mechanisms under RDC regulations.
Required Documentation and Evidence Standards
The RDC accepts only complete and properly prepared case files. All documents must be submitted in Arabic or accompanied by a certified legal translation. At a minimum, the applicant must provide a valid Ejari-registered tenancy contract, identification documents, and evidence supporting the claim. This includes rent payment records, bank transfers, cheques, or notices served to the other party.
For eviction, renewal, or non-payment cases, the RDC requires proof that statutory notices were issued correctly and within the required timeframes. Any communication between the parties, emails, written requests, or formal correspondence, should be submitted to demonstrate prior attempts to resolve the matter. Corporate landlords or tenants must include a valid trade licence and proof of authorised representation. A contractual dispute inquiry through the DLD may be relevant where the dispute involves an administrative matter beyond the RDC's judicial scope.
Applicants who need to confirm their current tenancy status can request a rental status sheet through the DLD system before initiating the case.
Common Errors That Delay or Prevent Case Registration
Most delays at the RDC result from procedural mistakes during the filing stage. Common issues include submitting a tenancy contract that is not registered in Ejari, uploading documents only in English without an approved Arabic translation, and providing incomplete payment records without supporting bank transfers or cheque copies.
Other frequent errors are mismatched names between the tenancy contract and identification documents, eviction or renewal notices that do not meet statutory requirements, incomplete or illegible file scans, filing under the wrong dispute category in the RDC system, and submitting applications without the required Power of Attorney when a representative files the case.
Document accuracy and full compliance with RDC requirements are essential for the conciliator to accept the case and schedule the settlement session without delays.
Consequences of Non-Participation in the Conciliation Session
If one of the parties does not participate in the conciliation session, the amicable settlement process cannot proceed. The RDC does not issue a settlement without mutual consent. The file is closed at the conciliation stage, and the applicant may then proceed to file a formal dispute case through the RDC. The matter is transferred to first-instance litigation and examined by a judge.
Non-participation does not create any presumption in favour of the attending party. The absent party is not considered at fault by default, and no decision is issued against them at the conciliation stage. However, the absence may be noted in the litigation file. The applicant must initiate the formal dispute case separately to continue pursuing the claim.
What Happens After the Settlement Is Approved
When both parties reach an agreement, the conciliator records the terms and submits the settlement to a supervising judge for approval. Once approved, the agreement becomes an executory instrument with the same enforceability as an RDC judgment. The approved document is delivered electronically and can be used immediately to confirm the agreed tenancy terms or to enforce payment obligations.
If either party fails to comply with the approved settlement, the other party may initiate execution procedures through the RDC Execution Department. No new litigation is required. The settlement itself serves as the enforceable basis for execution, allowing the prevailing party to recover rent arrears, enforce eviction, or secure compliance with the agreement.
Explained by
Randa Sameer
Real Estate Services Trustee Consultant at EGSH
Randa Sameer has over three years of experience supporting Dubai Land Department transactions and real estate registrations. Her professional focus includes compliance with DLD regulations, ownership transfers, and trustee documentation.
Frequently Asked Questions About Amicable Settlement of Rental Disputes in Dubai
How much does it cost to file an amicable settlement case in Dubai?
The standard RDC filing fee is 3,5% of the annual rent, with a minimum of AED 500 and a maximum of AED 20,000. For monetary claims, the fee is 3,5% of the claimed amount, capped at AED 15,000. If the case is resolved through conciliation, 50% of the basic fee is refunded.
Where can I file a rental dispute for amicable settlement in Dubai?
Cases can be filed online through the RDC digital platform or at an authorised Real Estate Services Trustee Centre, such as EGSH. Both channels follow the same official workflow and produce legally binding outcomes.
How long does the amicable settlement process take?
Case registration is completed in a single visit to EGSH. After submission, conciliation and finalisation typically take 7 to 15 business days, depending on the complexity of the case and the availability of both parties. All sessions are conducted remotely via the RDC system.
Is the amicable settlement agreement legally enforceable?
Yes. Once approved by the supervising judge, the settlement becomes an executory instrument with the same legal force as an RDC judgment. It is enforceable through the RDC Execution Department without the need for separate court proceedings.
What happens if the other party refuses to attend the conciliation session?
If one party does not attend or refuses to negotiate, no settlement is issued. The conciliation file is closed, and the applicant may proceed to file a formal first-instance lawsuit with the RDC. Previous submissions and supporting documents may be carried over to the litigation file.
Can I file for an amicable settlement if I am not a UAE resident?
Yes. Individuals, companies, and non-residents with a valid tenancy contract registered in Dubai may file. There is no residency requirement for accessing the RDC’s conciliation stage.
Do I need a lawyer to file for an amicable settlement in Dubai?
No. The RDC permits self-representation. Authorised Real Estate Services Trustee Centres, such as EGSH, can also file and manage the process on behalf of applicants with a notarised Power of Attorney.
What is the difference between a RERA complaint and an RDC amicable settlement?
A RERA complaint addresses regulatory violations by brokers or developers and is handled by the Real Estate Regulatory Agency. An RDC amicable settlement resolves tenancy contract disputes between landlords and tenants through judicial conciliation. They are separate jurisdictions. For more detail on the [RERA complaint process](https://egsh.ae/insights/rera-complaint-process), applicants should confirm which procedure applies to their case.
Can rent disputes in Dubai be resolved without going to court?
Yes. The amicable settlement process at the Rental Dispute Center is designed to resolve rental disputes through conciliation, without resorting to formal litigation. If a settlement is reached, the approved agreement is legally binding and enforceable. Cases involving [illegal eviction in Dubai](https://egsh.ae/insights/illegal-eviction-in-dubai) or other urgent matters may also be initiated through the RDC’s provisional orders mechanism.
Who is eligible to file a rental dispute case for amicable settlement in Dubai?
A rental dispute case for amicable settlement may be filed by a tenant, landlord, property manager, or their authorised legal representative. Individuals and legal entities are eligible, including non-residents with a valid tenancy contract registered in Dubai.
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Official Sources and References
- Rental Dispute Center (RDC) — Judicial arm of the DLD for resolving rental disputes in Dubai
- Dubai Land Department (DLD) — Supervising authority for all real estate matters in Dubai
- UAE Government Portal — Official information on tenancy regulations and dispute resolution
- Law No. 26 of 2007 (as amended by Law No. 33 of 2008) — Regulating the relationship between landlords and tenants in the Emirate of Dubai
- Decree No. 26 of 2013 — Establishing the Rental Disputes Settlement Centre
- Decree No. 43 of 2013 — Regulating the determination of rent increases in the Emirate of Dubai
Important Notice
The information provided on this page is current as of the date of publication and is intended for general guidance only. All rental dispute procedures, fees, and processing timelines are determined by the Rental Dispute Center (RDC) and the Dubai Land Department (DLD) and are subject to change without prior notice. EGSH facilitates the submission and filing process as an authorised Real Estate Services Trustee Centre, but does not issue rulings, approve settlements, or influence decisions of the authority. Applicants are advised to verify the latest requirements directly with the RDC or the DLD before proceeding.
