What types of contractual disputes can be filed through EGSH?

Contractual dispute inquiry covers contractual disputes related to real estate in Dubai, including cases of breach of contract, refusal to perform agreed obligations, or disagreements over the terms of a registered property contract.

What documents are required for the DLD contractual dispute inquiry?

No specific documents are mandatory according to the DLD regulations. However, you need to provide precise details of your case, and EGSH may request copies of your contract, correspondence, or other supporting evidence to ensure your inquiry is accurate and complete before submission.

How long does it take to process a Dubai REST dispute inquiry?

A contractual dispute inquiry in Dubai is processed immediately by the DLD system. Once your inquiry is filed, you receive an automated official response without any waiting period.

Can I submit a RERA complaint against a landlord through a contractual dispute inquiry via EGSH?

A contractual dispute inquiry is limited to obtaining an official response from the DLD. A RERA complaint against a landlord must be filed separately through the Rental Dispute Settlement Centre (RDC) per RERA procedures.

Can I file a contractual dispute in Dubai if I am not a UAE resident?

A contractual dispute inquiry can be filed regardless of residency status, provided the case concerns a real estate contract registered in Dubai.

When is litigation in real estate in the UAE necessary?

Litigation in real estate in the UAE is required when a contractual dispute cannot be resolved through inquiry, mediation, or arbitration, and one party seeks a binding court judgment.

When do I need to go to the Rental Dispute Settlement Centre?

You should file your case with the RDC if it involves tenancy issues such as rent arrears, eviction notices, or breaches of tenancy terms under RERA regulations.

Contractual Dispute Inquiry in Dubai – Resolve Your RERA Disputes with EGSH

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Contractual Dispute Inquiry Services in Dubai

Official DLD Clarification for Contractual Issues in Real Estate Transactions

A Contractual Dispute Inquiry is an official Dubai Land Department (DLD) service that provides a written clarification on the contractual status between parties in a real estate transaction. It confirms the DLD’s administrative position regarding obligations, delays, cancellations, payments or compliance with registered terms.

Through EGSH, an authorised Real Estate Services Trustee Centre, your inquiry is prepared correctly, categorised under the appropriate dispute type, and submitted through the DLD’s official system. This ensures that the response you receive accurately reflects the regulatory standing of your case.

Why EGSH:

Authorised by the DLD
VIP, queue-free assistance in a single visit
Immediate issuance of the official DLD clarification

The result is an instant, digitally issued DLD letter confirming the DLD’s interpretation of the matter—used as evidence for negotiation, legal follow-up, or future RDC filing if required.

Official DLD Clarification for Contractual Issues in Real Estate Transactions

Contact EGSH

Visit our authorised centre during working hours—no prior appointment is required. You may also book your visit online for convenience.

Document Review

Share the details of your contractual issue. No specific documents are required, but you may provide supporting information if helpful.

Application Submission

Our consultant files the inquiry through the official DLD system or the Dubai REST app and confirms the selected inquiry type.

Receive the Official Reply

An automated letter from the Dubai Land Department is issued immediately. EGSH explains its meaning and advises on next steps.

Visit EGSH for VIP Service Without Queues

You can stop by EGSH during working hours without an appointment or book your visit at a time that suits you best.

Address
Art of Living Mall, Al Barsha 2, Dubai

Operating hours
Monday–Saturday: 9:00 am–5:00 pm
Friday: 9:00 am–12:00 pm; 2:00 pm–5:00 pm
Sunday: Closed

Call +971 4 612 1810 WhatsApp

No Mandatory Documents

The DLD does not require specific documents for a contractual dispute inquiry.

Case Details

Provide a clear description of the dispute and relevant contract information.

Optional Supporting Files

You may attach contracts, correspondence, or payment records to clarify your case.

Authorisation (If Represented)

A power of attorney may be requested if filing on behalf of a representative.

Take a 3D Tour of EGSH

VIP Service

Personal assistance and priority processing with no queues.

Affordable Fees

Official government rates with transparent, fixed pricing.

All Services in One Place

Comprehensive range of UAE government services under one roof.

One-Visit Completion

Most procedures are completed in a single visit to the centre.

What Is a Contractual Dispute Inquiry in Dubai

A contractual dispute inquiry is an official Dubai Land Department (DLD) service that provides an automated response to questions relating to breaches of real estate contracts or cases where one party is unwilling to fulfil their contractual obligations. The service is designed to offer immediate clarification on the nature of the dispute, the relevant contractual principles, and the appropriate procedural path for resolution.

The inquiry is submitted digitally through the DLD website or the Dubai real estate self-transaction (REST) mobile application. Once the inquiry is filed, the system generates an official reply in the form of an automated letter. This reply is recognised as an official DLD communication and may be used to understand your position before taking further steps such as mediation, arbitration, or litigation.

Contractual dispute inquiry is part of the DLD’s framework for assisting parties in identifying the correct legal channel for dispute resolution without initiating a formal case.

When a Contractual Dispute Inquiry Is Used

A contractual dispute inquiry is suitable when a party needs immediate official clarification on matters related to real estate contracts in Dubai. Common uses include:

Breach of contract, including non-performance or refusal to meet contractual obligations
Disagreements over payment terms, delivery timelines, or project milestones
Disputes between developers and buyers regarding property handover or contractual delays
Conflicts between landlords and tenants concerning contract compliance outside the Rental Disputes Center (RDC) jurisdiction
Questions about obligations under off-plan sales and purchase agreements
Clarification requests prior to filing a Real Estate Regulatory Agency (RERA) complaint, mediation, or legal action

The inquiry is useful as a preliminary step when a party is unsure whether the matter requires formal complaint submission, contractual enforcement, or referral to the RDC or Dubai Courts.

Advantages and Limitations of a Contractual Dispute Inquiry

A contractual dispute inquiry provides fast, reliable guidance without the need to open a formal case. The automated response is issued immediately and offers clarity on contractual obligations, recommended procedures, and the appropriate authority to handle the dispute. It helps parties avoid unnecessary filings and ensures they follow the correct legal path.

However, the service has clear limitations.

The response is informational only and does not constitute a judgment or legally binding decision.
No personalised assessment is provided; the system issues a standardised reply.
The inquiry cannot resolve active disputes or enforce contractual obligations.
Complex cases may still require application to RERA, RDC, mediation, or the Dubai Courts.
Supporting documents cannot be evaluated by a DLD officer, as the reply is automated.

For full dispute resolution, parties may need to pursue additional procedures depending on the nature of the issue.

Required Information for the Inquiry Stage

Although the DLD does not require documents, submitting clear information helps ensure that the automated response addresses the correct issue.

At a minimum, the applicant should provide:

The type of real estate contract involved
A brief summary of the disagreement or breach
The parties involved in the contractual relationship
The nature of the alleged non-fulfilment or refusal
Any relevant dates or important clauses (optional)

Supporting documents—such as contracts, correspondence, or payment records—may be provided voluntarily when filing through EGSH to help determine the correct inquiry type or next steps, though they are not reviewed by the DLD.

Where to Submit a Contractual Dispute Inquiry in Dubai

A contractual dispute inquiry can be submitted exclusively through the official DLD channels:

Real Estate Services Trustee Centres (such as EGSH)
Consultants assist you in selecting the correct inquiry type, preparing the submission, and filing the request through the official DLD system or the Dubai REST application.
DLD Website
Applicants can access the service online, select the appropriate inquiry type, and receive an automated DLD reply.
Dubai REST Mobile App
Available for iOS and Android, the app allows users to submit inquiries and receive official responses directly within the application.

All these channels issue the same automated reply, confirming the status or nature of the contractual dispute.

What Happens After Receiving the Official Reply

Once the DLD issues the automated reply, the applicant can use the information to identify the correct next steps. These may include:

Filing a RERA complaint for brokerage or sales issues
Filing a tenancy case with the RDC
Initiating mediation or arbitration under the contract
Pursuing legal action in the Dubai Courts
Negotiating directly with the other party using the information provided

The reply itself is an informational guide. If the case requires a binding decision, the applicant must initiate the proper dispute-resolution procedure under Dubai law.

Real Estate Services Trustee Consultant at EGSH

Explained by

Randa Sameer

Real Estate Services Trustee Consultant at EGSH

Randa Sameer has over three years of experience supporting Dubai Land Department transactions and real estate registrations. Her professional focus includes compliance with DLD regulations, ownership transfers, and trustee documentation.

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Frequently Asked Questions About Rental Dispute Resolution in Dubai

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Went there for a consulting. Booked an appointment in advance thro their website. Came early — no line — which is good. Very pleasant interior. My consultant Rachel, was polite. Answered all my questions. Can’t judge regarding the process once applied for an exact service, but consulting went well.

This trustee office is remarkably quiet, and it is unquestionably the finest I have experienced in Dubai. Umama Azeem was an absolute pleasure to work with; she ensured that all documentation and formalities were thoroughly prepared prior to the arrival of both the buyer and the seller. As a result, the transaction itself was completed within approximately ten minutes. For anyone uncertain about which trustee office to choose among the many available options, this is undoubtedly the correct choice. My sincere thanks to Umama Azeem for her exceptional assistance.

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I would like to express my appreciation to Ray from EGSH for his outstanding assistance in handling the transfer of our property at Rove Hotel. He was very helpful, accommodating, and patient throughout the entire process, from addressing transaction concerns and verifying documents to the actual property transfer and ensuring the new owner received the title deed…

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THE BEST!!! Zara you are as always star

Thanks to EGSH and to Zara for Excellent service — professional, attentive, and truly pleasant experience. Highly recommended!

Had an amazing service for the transfer of property there, specially Rachel Rahmat she was very helpfull throughout the process, looking forward to work more.

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Personally, I find this the best centre in Dubai. They always go the extra mile. Especially Maria Garcia has help out so much in such an efficient way! Thank you!

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This is probably the best government service hub in Dubai. You come in, asked to be seated, and the staff will come to you instead of standing on the reception and on queue. They will offer you tea and water are available at each table. Really embodies the Emirati hospitality and what seamstresses Dubai is known for.

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I had a really good experience with EGSH (Emirates Government Services Hub). Everything went smoothly and the team was super helpful. Special thanks to Zara and Amal. they were so supportive and kind throughout the process. Really appreciate it!

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