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What Is a Contractual Dispute Inquiry in Dubai?

Immediate Official Clarification on Real Estate Contract Disputes

A contractual dispute inquiry is an official DLD service that provides automated responses to questions about breaches of property-related contracts or refusal to fulfil the agreed terms. It applies to disputes between parties to a real estate contract, including landlords, tenants, developers, and buyers.

The service is used to clarify the status of a dispute, obtain official confirmation of contractual obligations, or understand the next steps for resolution under the applicable regulations. The response is issued as an official letter and can be used for further mediation, arbitration, or litigation if required.

Through EGSH, a government-authorised Real Estate Services Trustee, clients can submit an inquiry to DLD, obtain an immediate official response, and proceed with appropriate dispute resolution procedures in compliance with Dubai's real estate laws.

How to File a Contractual Dispute Inquiry in Dubai

Submit Your Dispute Inquiry Online via EGSH

01

Visit Our Centre

Meet with an EGSH specialist to review your case and determine the appropriate inquiry type.

02

Prepare Submission

EGSH drafts your online inquiry and verifies all party details in line with DLD requirements.

03

Submit the Application

Our advisor files the inquiry through DLD on your behalf and obtains instant confirmation.

04

Receive Official Reply

An automated DLD letter is issued immediately; EGSH advises on appropriate next steps if needed.

Documents Needed for a Contractual Dispute Inquiry

Prepare All Relevant Agreement and Dispute Documentation

No Mandatory Documents

DLD does not require specific documents for a contractual dispute inquiry.

Case Details

Provide a clear description of the dispute and relevant contract information.

Optional Supporting Files

You may attach contracts, correspondence, or payment records to clarify your case.

Authorisation (If Represented)

A power of attorney may be requested if filing on behalf of a representative.

About EGSH

Your Trusted Partner in Managing Contractual Disputes in Dubai

EGSH is an officially licensed Real Estate Services Trustee, authorised by the Dubai Land Department (DLD) to submit and manage contractual dispute inquiries.

All stages — from case review and preparation to official submission and delivery of the DLD response — are handled through EGSH in accordance with DLD protocols. Clients benefit from professional guidance without needing to navigate government platforms independently.

EGSH ensures accurate filing, secure handling of case details, and timely delivery of official replies, enabling clients to proceed with further resolution steps under Dubai property law.

Why EGSH

EGSH makes all public services available in one place—fast, transparent, and compliant. We deliver convenience, personalised support, and priority processing for every client, focusing on innovation and sustainability.

Our Mission

To simplify life in Dubai by providing secure, seamless access to all government and real estate services from a single centre.

Our Vision

To set the benchmark for integrated government solutions, delivering efficiency and exceptional client care across the UAE.

Our Values

Transparency, efficiency, innovation, and complete client satisfaction.

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What types of contractual disputes can be filed through EGSH?

Contractual dispute inquiry covers contractual disputes related to real estate in Dubai, including cases of breach of contract, refusal to perform agreed obligations, or disagreements over the terms of a registered property contract. EGSH, as a government-authorised Real Estate Services Trustee, will review your case and advise on the correct inquiry type before submission.

What documents are required for the DLD contractual dispute inquiry?

No specific documents are mandatory according to the DLD regulations. However, you need to provide precise details of your case, and EGSH may request copies of your contract, correspondence, or other supporting evidence to ensure your inquiry is accurate and complete before submission.

How long does it take to process a Dubai REST dispute inquiry?

A contractual dispute inquiry in Dubai is processed immediately by the DLD system. Once your inquiry is filed, you receive an automated official response without any waiting period.

Can I submit a RERA complaint against a landlord through a contractual dispute inquiry via EGSH?

A contractual dispute inquiry is limited to obtaining an official response from DLD. A RERA complaint against a landlord must be filed separately through the Rental Dispute Settlement Centre (RDC) under RERA procedures. EGSH specialists will advise you on whether your case requires an inquiry or a formal complaint.

Can I file a contractual dispute in Dubai if I am not a UAE resident?

A contractual dispute inquiry can be filed regardless of residency status, provided the case concerns a real estate contract registered in Dubai. EGSH will review your situation and submit the investigation to DLD on your behalf.

When is litigation in real estate in the UAE necessary?

Litigation in real estate in the UAE is required when a contractual dispute cannot be resolved through inquiry, mediation, or arbitration, and one party seeks a binding court judgment. EGSH will advise whether your case should proceed to court after the contractual dispute inquiry stage.

In which cases do I need to go to the Rental Dispute Settlement Centre?

You should file your case with the Rental Dispute Settlement Centre (RDC) if it involves tenancy issues such as rent arrears, eviction notices, or breaches of tenancy terms under RERA regulations. EGSH will assess your situation and confirm whether the RDC process is required instead of, or in addition to, a contractual dispute inquiry.

Still have any questions?

Why Handle Your Dispute Inquiry with EGSH

Professional Support for Fast, Compliant, and Effective Dispute Resolution

Government Authorisation

EGSH is an officially authorised Real Estate Registration Trustee, fully compliant with Dubai Land Department regulations.

One-Stop Service

All procedures, document submissions, and payments are handled in one place, so there is no need to contact multiple offices.

Confidentiality Guaranteed

All personal data and documents are processed securely and confidentially in accordance with UAE law.

Multilingual Support

Our team speaks several languages, ensuring clear communication for clients of almost all backgrounds.

Personalised Assistance

Each client is assigned a dedicated consultant for individual support throughout the process.

Flexible Appointment Scheduling

Book your visit at a convenient time. Our office is open Monday to Saturday, 9:00 am to 5:00 pm.

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