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What Is Tour Operator Registration in the UAE

Licensing of Tourism Establishments by the Department of Economy and Tourism

Tour operator registration is the official licensing procedure for companies conducting inbound or outbound tourism activities in Dubai. The licence is issued by the Department of Economy and Tourism (DET), the authority responsible for regulating all tourism establishments in the emirate.

Any company engaged in organising tours, selling travel packages, or providing travel agency services must obtain this licence before commencing operations. The requirement applies equally to UAE-registered businesses and foreign investors establishing tourism companies in Dubai.

EGSH, as a government-authorised centre, submits applications directly through DET's system in full compliance with regulatory requirements. Clients are issued a valid tourism licence confirming their registration as licensed tour operators.

Licensing of Tourism Establishments by the Department of Economy and Tourism

How to Register a Tour Operator in Dubai

Four Stages to Complete DET Licensing Through EGSH

01

Visit Our Centre

Meet with an EGSH specialist to confirm eligibility, activity type, and DET requirements for tour operator licensing.

02

Submit the Documents

Provide the completed application, corporate licence papers, manager credentials, and the mandatory bank guarantee.

03

Pay the Service Fee

Pay the DET licensing and registration fees through authorised channels during the application process.

04

Receive the Licence

Once approved, receive the DET-issued tourism licence, which confirms your registration as a licensed tour operator.

Visit EGSH for VIP Service Without Queues

You can stop by EGSH during working hours without an appointment or book your visit at a time that suits you best.

Address
Art of Living Mall, Al Barsha 2, Dubai

Operating hours
Monday — Saturday: 9:00 am — 5:00 pm
Sunday: Closed

Documents Needed for Tour Operator Registration in Dubai

Prepare All Required Documentation in Advance

Company Documents

Valid trade licence, commercial registration papers, and tenancy contract for office premises.

Manager Credentials

Attested academic qualifications, proof of required experience, and a recent Good Conduct Certificate.

Bank Guarantee

Financial guarantee issued by a UAE bank: AED 100,000 for inbound, AED 200,000 for outbound operators.

Application Forms

Completed DET application and undertakings for compliance, client information accuracy, and complaint handling.

About EGSH

Government-Authorised Centre for Tourism Licensing in Dubai

EGSH is a government-authorised service centre accredited by the Dubai Department of Economy and Tourism (DET) to process registrations for tour operators. The centre is fully integrated with DET systems, allowing for the direct submission of applications and the issuance of tourism licences.

All documents are verified for compliance with DET regulations, reducing the risk of rejection or delay. The entire process is managed under one roof, with applications submitted to the DET system in accordance with UAE tourism licensing requirements.

Government-Authorised Centre for Tourism Licensing in Dubai

Why EGSH

EGSH makes all public services available in one place—fast, transparent, and compliant. We deliver convenience, personalised support, and priority processing for every client, focusing on innovation and sustainability.

Our Mission

To simplify life in Dubai by providing secure, seamless access to all government and real estate services from a single centre.

Our Vision

To set the benchmark for integrated government solutions, delivering efficiency and exceptional client care across the UAE.

Our Values

Transparency, efficiency, innovation, and complete client satisfaction.

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Who is eligible to apply for tour operator registration in Dubai?

Any company established in Dubai and holding a valid commercial trade licence may apply for registration as a tour operator in the UAE. To qualify, the business must appoint a qualified manager with recognised academic credentials and experience in tourism, maintain office premises and provide the required bank guarantee. EGSH verifies eligibility, reviews the application, and submits it directly through DET’s system to ensure the licence is secured without procedural errors.

What are the requirements for obtaining a tour operator licence in the UAE?

To obtain a tour operator licence in the UAE, a company must comply with DET regulations. The key requirements include: maintaining office premises of at least 30 m², a qualified manager with verified tourism-related education and experience, providing recent good conduct certificates, holding a valid tenancy contract, and submitting a bank guarantee issued by a UAE bank — AED 100,000 for inbound tourism activities or AED 200,000 for outbound operations.

How long does it take to obtain a tourism business licence in Dubai?

The timeframe depends on compliance with DET requirements and the accuracy of the submitted documents. In practice, the application is processed once DET completes its review and confirms that all conditions are met. EGSH prepares and verifies the documents, which minimises the risk of rejection and supports the timely issuance of the tourism business licence in Dubai.

What are the government fees for registering a tourism company in Dubai?

The Department of Economy and Tourism (DET) applies official fees for processing applications, issuing licences, and renewing them upon expiry. The exact fee structure depends on the scope of activities, such as inbound or outbound tour operations, and is published by DET in its schedule of charges. In addition, a refundable bank guarantee of AED 100,000 for inbound tourism or AED 200,000 for outbound tourism is required from a UAE bank. EGSH provides clients with a full breakdown of DET fees and related charges before applying.

Can a foreign investor apply for a travel agency licence in Dubai?

Foreign investors may establish a company in Dubai and apply for a travel agency licence in Dubai or a tour operator licence through the DET. The investor must complete the standard company formation process, obtain a trade licence, and meet DET requirements for tourism licensing.

How long is a tourism licence valid for?

In Dubai, a tourism licence issued by the DET is valid for one year. To remain active, the licence must be renewed annually via the official DET system.

How can a tourism company in Dubai renew its licence?

A tour company in Dubai must renew its licence with the DET every year. The renewal process involves submitting updated company documents, confirming office premises, providing proof of the appointed manager’s credentials and presenting a valid bank guarantee. Government fees must be paid in full before the DET issues the renewed licence.

Can a tourism company be registered in the Dubai Free Zone?

According to UAE tourism regulations, tour companies can be established in Dubai’s free zones, provided they are permitted to conduct tourism activities. However, to operate as a licensed tour operator or travel agency in the emirate, a tourism licence from the DET is required. Registration in a free zone alone does not authorise the provision of inbound or outbound tourism services without DET approval. EGSH advises on the correct corporate structure, coordinates between the free zone authority and DET, and completes the licensing procedure in compliance with UAE tourism regulations.

Still have any questions?

Why Register a Tour Operator with EGSH

Reliable Partner in UAE Tourism Business Setup

Government Authorisation

EGSH is an authorised Dubai Economy and Tourism centre providing official business registration services in full compliance with local regulations.

One-Stop Service

All procedures, document submissions, and payments are handled in one place, eliminating the need to contact multiple offices.

Confidentiality Guaranteed

All personal data and documents are processed securely and confidentially in accordance with UAE law.

Multilingual Support

Our team speaks several languages, ensuring clear communication for clients of almost all backgrounds.

Personalised Assistance

Each client is assigned a dedicated consultant for individual support throughout the process.

Flexible Appointment Scheduling

Book your visit at a convenient time. Our office is open Monday to Saturday, 9:00 am to 5:00 pm.

What Our Clients Say About Us

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I would like to express my appreciation to Ray from EGSH for his outstanding assistance in handling the transfer of our property at Rove Hotel. He was very helpful, accommodating, and patient throughout the entire process, from addressing transaction concerns and verifying documents to the actual property transfer and ensuring the new owner received the title deed…

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I worked with Amir and Zara, they took care of everything, I only had to send the mandatory information. In a very short time, everything was completed. I was amazed, considering how difficult it had seemed before. Not to mention, the fees were the same or even lower than those of the other companies I mentioned. For me, it was a 10/10 experience, the quickest and smoothest process someone could have in this journey. Strongly recommend them.

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Zara assisted me with my Ejari registration, and she was absolutely amazing. She demonstrated exceptional professionalism, efficiency, and delivered everything promptly. Truly a pleasure to work with!

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THE BEST!!! Zara you are as always star

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Thanks to EGSH and to Zara for Excellent service — professional, attentive, and truly pleasant experience. Highly recommended!

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Had an amazing service for the transfer of property there, specially Rachel Rahmat she was very helpfull throughout the process, looking forward to work more.

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Visited for the first time for a property transfer and had an amazing experience with Jessieca! She was professional, helpful, and made the entire process smooth and stress-free. Highly recommended for all government services excellent customer service!

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Personally, I find this the best centre in Dubai. They always go the extra mile. Especially Maria Garcia has help out so much in such an efficient way! Thank you!

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Went there for ejari cancellation. Excellent place. Staff was so cooperative. Ms Maria and Ms Fatima assist me and it was a fast process.

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This is probably the best government service hub in Dubai. You come in, asked to be seated, and the staff will come to you instead of standing on the reception and on queue. They will offer you tea and water are available at each table. Really embodies the Emirati hospitality and what seamstresses Dubai is known for.

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I was here the morning of this post. The concierge like service with a contact person arranging for you all the difeerent interactions is making the interactuon as smooth as possible. A truly delightful experience and a true commitment to service excellence, thank you for the great experience and for the initiative to present government interactions in this way!

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Outstanding service — fast, friendly, and highly professional. Thank you very much!

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I’ve been here for the first time and I can say that this organization definitely worth to come here and make all proceeds with their help! We were changing the owner and such difficult process was really easy for us with your help and most of the time it was done online. So I’m very grateful to Mrs Zara and her support during all the process❤️

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I had an excellent experience with Natalia Baiamonte from EGSH while getting Ejari certificate. From the very beginning, she was professional, attentive, and extremely helpful. Natalia guided me through the process clearly, answered all my questions with patience, and made task feel simple and stress-free. Highly recommend Natalia for her outstanding customer service and dedication!

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We had great experience with Amal She is so helpful and awesome She stayed with us over her duty today just to finish her work Thanks Amal

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I had a really good experience with EGSH (Emirates Government Services Hub). Everything went smoothly and the team was super helpful. Special thanks to Zara and Amal. they were so supportive and kind throughout the process. Really appreciate it!

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I had a great experience with this office. They handle everything related to company setup, residency, Golden Visa, DLD, and more. The office is very clean, modern, and welcoming, and the staff are extremely professional and polite. A special thank to Ms. Zara for her kindness and guidance throughout the process so smoothly and professionally, and to Ms. Amal for managing the administrative registration.

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Zara is the best always attentive to every requests and helping with a solving problems without delay thank you Zara❤️🌸 …

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Absolutely stunning office, i am awestruck. No one can beat Dubai for the kind of hospitality you get in a government office… Its mind-blowing 😍 i wish i could give a 10 star rating (double) on 5 🤩

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I had a great experience with EGHS. I was assisted by Sarah Almeida and she delivered an amazing service. Very attentive, promptly responded my messages and guided me throughout the process. It was all very smooth and done very quickly. I highly recommend and I’ll definitely use their services again.

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I received really attentive and fast service from Sarah, got all the documents even earlier than promised. Thank you! 😁

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One of the best people to work with. These guys are really smart and professional. Thanks to Ms Zara

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Zara helped me with my services and the process was very easy and she was very helpful