Whether you are an employer responsible for payroll or a worker relying on timely income, understanding how WPS records are created, where to find them and how to interpret them is central to UAE WPS salary protection. EGSH helps companies and individuals prepare applications, obtain MoHRE statements, and coordinate with competent authorities to ensure WPS‑related procedures are completed correctly.
This guide explains how the Wage Protection System works in the UAE, when salaries are considered due or late, and which tools employers and workers can use to check WPS status. It covers the MoHRE monthly establishment statement, financial institution records, call‑centre and WhatsApp channels, and the options available if salaries are unpaid or delayed.
What Is the UAE Wage Protection System (WPS)?
The Wage Protection System is a mechanism overseen by the UAE Ministry of Human Resources and Emiratisation (MoHRE) for payment of wages in the private sector. Employers transfer salaries through banks, exchange houses or other financial institutions authorised by the UAE Central Bank, which then send structured wage‑payment data to MoHRE. This creates a WPS wage‑payment database that allows MoHRE to monitor whether workers are paid in full and on time.
According to MoHRE, WPS now covers more than 99% of private‑sector workers in the country, with establishments transferring over AED 35 billion every month through the system. An upgraded version launched in December 2025 provides real‑time, direct data integration between MoHRE’s systems and financial institutions via the Central Bank. Employers can manage salary files digitally through their bank or exchange house platforms, while MoHRE can track salary‑transfer movements with greater accuracy, strengthening WPS compliance UAE‑wide.
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When Is Salary Due and When Is It Considered Late?
Under UAE law, an employee’s wages are due from the first day of the month following the end of the wage period specified in the employment contract. If the contract does not specify a wage period, the worker must be paid at least once a month. These timelines apply to all establishments registered with MoHRE that are required to pay through WPS.
An employer is considered late in paying wages if payment is not made within the first 15 days after the due date, unless the employment contract sets a shorter deadline. The late salary rules published by the UAE authorities serve as the reference against which WPS data is assessed. When salary transfers reach workers’ accounts through authorised financial institutions within these time frames, MoHRE’s systems register them as timely; delays or shortfalls appear in WPS records and can trigger follow‑up.
WPS Salary Check for Employers
For business owners, HR teams and PROs, checking WPS salary status is about confirming that every worker’s wage is transferred through the system in line with contractual terms and legal timelines. Employers can combine MoHRE’s own reports with internal bank and payroll records to obtain a clear WPS report for company‑level monitoring.
Using the MoHRE Monthly Establishment Statement
MoHRE issues an interactive monthly account statement, sometimes referred to as a balance sheet, to the registered email address of each private‑sector establishment. This statement contains a dedicated WPS report covering the last three months, showing the total wages paid, the percentage of wages paid, any outstanding amounts, and the number of employees who received less than their mandated wages or were not paid at all.
The same establishment statement lists other key data: the number and classification of employees, work‑permit status, authorised signatories, public relations officers, existing fines and permits due to expire. This gives employers a consolidated picture of their labour file. Reviewing this statement each month is one of the most practical ways to verify that my company is paying through WPS, enabling management to identify gaps early and correct them before MoHRE takes further action.
Confirming Salary Transfers with Banks and Exchange Houses
Under the WPS framework, salaries are transferred only through banks, exchange houses or other financial institutions authorised by the UAE Central Bank. With the recent Wages Protection System real‑time integration, these institutions’ digital platforms are electronically linked to MoHRE, reading establishment data and confirming salary‑file processing directly into the ministry’s systems.
Employers should not rely solely on MoHRE’s statement. They should also review their bank or exchange house WPS salary files and account statements, checking that all authorised transfers were executed in full and on time. Salary amounts should match employment contracts and the payroll data submitted to the financial institution. Reconciling these internal records with MoHRE’s WPS wage‑payment database is a practical MoHRE WPS check and helps maintain accurate records in case of queries or inspections.
Requesting WPS Salary Statements via Call Centre or WhatsApp
MoHRE operates a 24/7 call centre on 600590000 that provides 18 interactive and informational services for establishments and domestic workers. Among these is the issuance of an establishment’s WPS Salary Statement, which gives business owners documented confirmation of wages processed through WPS. The same call centre is an official channel for following up on the MoHRE application status and obtaining other WPS‑related reports.
The ministry also runs a verified MoHRE WhatsApp Business support account linked to the same number (600590000), currently used for enquiries and checking application status in Arabic or English. MoHRE has announced plans to expand this channel to provide an “establishments’ statement report” that will include work‑permit data and WPS compliance information, so employers should confirm available options when they contact the ministry. EGSH can coordinate these requests, helping clients obtain the correct WPS salary statement and ensuring establishment contact details are up to date.
A concise comparison of main employer channels is set out below:
| Channel | Primary users | WPS‑related information available* |
|---|---|---|
| Monthly establishment statement | Private‑sector employers | Three‑month WPS report, employee and permit data |
| Bank / exchange house statements | Employers, accountants | Executed WPS salary files and actual transfer dates/amounts |
| MoHRE call centre 600590000 | Employers, workers | WPS Salary Statement, domestic‑worker wage reports |
| MoHRE WhatsApp (600590000) | Employers, workers | Enquiries, application‑status checks, future reports |
*Exact services may change; always follow current MoHRE guidance.
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WPS Salary Check for Workers
For workers, the focus is on ensuring wages arrive on time and match the agreed amount, and knowing which official channels to use if problems arise. A WPS salary check for private‑sector employees and domestic workers combines monitoring personal bank records with, where needed, contacting MoHRE to verify what WPS data shows for their case.
Private‑Sector Employees: Confirming Wages and Records
All establishments registered with MoHRE in the private sector must pay their employees’ wages on the due date through WPS. Employees should therefore see their salary transferred to a bank account, payroll card or other financial channel connected to WPS. The simplest way to monitor this is to review monthly statements and confirm that the value and timing of transfers match those specified in their employment contract.
If a worker repeatedly receives late or partial payments, or believes their wage is not being processed through WPS, they may contact MoHRE to raise concerns or register a salary complaint, which the ministry handles under the WPS framework. Workers can also call 600590000 to request a “To Whom It May Concern” certificate regarding their employment status, and may follow up on any employment‑related applications through the MoHRE website, MOHRE Smart App, call centre or chatbot. These channels collectively answer how to check the WPS status UAE‑wide from the worker’s perspective.
Domestic Workers: Verifying Electronic Wage Payment
For domestic workers, MoHRE and the UAE Central Bank have enabled employers to pay wages electronically through banks, exchange houses or other accredited financial institutions. These electronic payments are recorded within WPS, providing a traceable record of wages paid and supporting wage‑related dispute resolution when required.
Employers of domestic workers can obtain a domestic‑worker account statement and wage‑protection report through MoHRE’s call centre at 600590000, providing documented evidence of the transfers made. Domestic workers who are unsure whether their wages are being paid correctly can ask their employer to share these records and, if concerns remain, may contact MoHRE through the same official channels for guidance. This setup explains how to check WPS status for domestic workers using formal, verifiable documentation.
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If Your Salary Is Unpaid or Delayed
Where salary is not paid by the due date or falls more than 15 days late, and the contract does not specify a shorter period, workers can use MoHRE’s official mechanisms to seek support. The UAE Government portal explains that employees with concerns about unpaid or delayed salaries in the private sector may contact MoHRE or register a salary complaint, which is assessed using WPS data.
MoHRE’s systems compare the wage transfers reported by banks and financial institutions with contractual and legal requirements. This enables the ministry to verify whether wages have been paid on time and in full, whether the salary was not paid on time, and whether the UAE rules have been breached. Domestic workers benefit from similar protections, as their electronic wage payments are also recorded in WPS. EGSH can help prepare and submit the necessary applications or enquiries to MoHRE and track responses on behalf of clients.
Key Reminders for Compliant Wage Payments
WPS use is mandatory for all private‑sector establishments registered with MoHRE and for employers of domestic workers who use the electronic wage‑payment service. Salaries must be transferred through banks, exchange houses or other authorised financial institutions on or before the wage due date, taking into account the 15‑day late‑payment threshold. These transfers feed into MoHRE’s central systems and underpin WPS compliance across the UAE.
Employers should review the MoHRE monthly establishment statement, check internal bank or exchange‑house WPS files, and use the call centre or other channels early if discrepancies are detected. Workers should track their personal account or card statements and act promptly if delays occur. Keeping establishment emails, authorised signatories, and PRO details accurate with MoHRE helps ensure that all official WPS communications reach the right people and are acted upon quickly; EGSH can assist in updating and maintaining these records where required.
What to Keep in Mind About the WPS
The Wage Protection System is a nationwide infrastructure that links employers, authorised financial institutions, the UAE Central Bank and MoHRE to ensure that wages are paid transparently and traceably. Using a structured WPS salary check, employers can confirm that their payrolls are processed correctly, while workers can gain reassurance that their earnings are handled through official channels and that mechanisms are in place if payments go wrong.
MoHRE’s upgraded WPS, monthly establishment reports, and multiple contact options – including the website, MOHRE Smart App, call centre, WhatsApp channel, and chatbot – give both sides clear ways to verify wage payments and follow up on applications or complaints. Keeping copies of bank statements, WPS reports and MoHRE correspondence provides a solid record of salary payments over time and supports any future clarification requests.
FAQ
How can I check my company's WPS salary status in the UAE?
An employer can check WPS salary status by reviewing the MoHRE monthly establishment statement sent to the company’s registered email address and reconciling it with the bank or exchange house WPS files. The establishment statement shows percentages of wages paid, outstanding amounts and the number of unpaid or underpaid employees over the last three months. For additional confirmation, business owners may request a WPS Salary Statement via the MoHRE call centre on 600590000.
How to verify WPS salary payment under my labour contract?
Employees should compare the net salary and payment date in their bank or payroll‑card statement with the amount and timing specified in their employment contract. If there is a consistent mismatch, they can contact MoHRE through the call centre, website, or MOHRE Smart App to seek clarification and, if needed, submit a salary complaint, which will be checked against WPS data. Employers can perform a similar verification by matching payroll records with executed WPS transfer files and MoHRE reports.
How can I check whether my salary is under WPS in the UAE as an employee?
Most private‑sector workers in MoHRE‑registered establishments must be paid via WPS, so wages are normally deposited into a bank or exchange house participating in the system rather than in cash. Workers who are unsure may ask their employer which financial institution processes payroll and whether a WPS salary file is used. If doubts persist, they can contact MoHRE with their details so that the ministry can confirm, using its wage‑payment database, whether their establishment is paying through WPS.
How to obtain the WPS salary statement from MoHRE for my records?
Employers can obtain an official WPS salary statement from MoHRE by calling the call centre and requesting the relevant service for their establishment. The statement summarises wage payments recorded in WPS and complements the monthly establishment report emailed by MoHRE. Workers who need general confirmation of their employment status can request a “To Whom It May Concern” certificate from the same call centre, while detailed wage data is usually drawn from personal bank or card statements.
How to complain about a delayed salary in WPS through MoHRE?
When wages are overdue beyond the allowed period, workers can lodge a complaint with MoHRE through official channels such as the website, the MOHRE Smart App, or the call centre. The ministry then uses WPS records, which show whether and when salary transfers were made, to assess the complaint. Workers should keep copies of contracts and bank statements, as these documents support the MoHRE WPS salary complaint process and help the ministry understand the case.
How can I check the WPS status for domestic workers employed at my home?
Employers of domestic workers who pay wages electronically through authorised banks or exchange houses can request a domestic‑worker account statement and wage‑protection report via MoHRE’s 600590000 call centre. These documents confirm that payments have been recorded within WPS and show the amounts and dates transferred. Domestic workers may ask to see these records and can also contact MoHRE directly if they believe wages are not being paid as agreed.
What is the MoHRE WPS salary complaint process after I file a case?
After a worker submits a salary complaint to MoHRE, the ministry reviews WPS data and other relevant records to determine whether the employer has complied with wage‑payment rules. MoHRE may then contact the parties, request further information or take steps it deems appropriate under its procedures. Updates on the status of a complaint can be obtained via the MoHRE website, Smart App, call centre or chatbot by quoting the reference number.
What does a WPS salary check for private‑sector employees usually involve?
For an individual worker, a WPS salary check for private‑sector employees involves comparing pay slips and contracts with actual bank or card credits each month and ensuring that payments arrive no later than 15 days after the wage due date. If irregularities are found, the worker can raise the issue internally with HR and, if unresolved, contact MoHRE through official channels to verify what the WPS records show. Employers should, in parallel, monitor MoHRE establishment reports and financial institution files to ensure that every employee’s wage is fully covered by WPS.
Explained by
Amira Ali Al Hammadi
Labour & Tasheel Services Consultant at EGSH
Amira Ali Al Hammadi is a specialised service provider with nine years of experience delivering MOHRE-related Labour and Tasheel services. Her professional expertise covers establishment and employee procedures, including renewals, cancellations, amendments, fine payments, employment contracts, and compliance support for companies of all sizes.
This article is intended to provide general information based on official UAE sources, and does not constitute personalised legal advice. Before acting, applicants should verify the current rules and fees directly with the relevant authority or an authorised service centre.
